System Operations Administrator (SysOps Admin)

JOB TITLE: System Operations Administrator (SysOp Admin)

Location: Mississauga

Why you should come work with the Romet Team:

• We offer market competitive salaries
• Annual bonus plan
• 100% company paid benefits
• Group retirement plan
• Training opportunities
• Social events, a great team and more!

ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.

Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Platinum winner for Best Managed Companies in Canada for nine consecutive years.

We are currently looking for a System Operations Administrator to join our busy and growing manufacturing company. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.

For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Customer Experience team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their career with a thriving manufacturing company. You will be provided the coaching and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past experiences.

You will learn our business during your training with our experts in Customer Experience/Sales, Engineering and Operations.

If you are excited at the prospect of joining an award winning, high growth, technically relevant organization this may be the opportunity you.

GENERAL ACCOUNTABILITY

Reporting directly to the VP of Customer Experience, the SysOp Admin (System Operations Administrator) will manage and maintain customer-facing Romet platforms and software, providing technical customer support, training, and guidance in the area of Enterprise Solutions. This position does not have any direct reports.

Key Job Responsibilities and Accountabilities:

• Manage AWS Configuration, user, and security management, monitor the system performance
• Manage AWS Certificate issuance and distribution
• Provision, setup, maintain, and perform integrations using cloud instances and resources on AWS/ GCP platforms
• Cloud cost monitoring and control
• Interact and engage with customer support to successfully resolve issues pertaining to any Romet software and enterprise solutions
• Support the direct sale, customer care and after sales teams to improve customer satisfaction through all stages of the product life cycle
• Bridge the gap between engineering and customer support
• Plan, organize and manage new installations and customer onboarding
• Implementing security controls and compliance requirements
• Develop and deliver training on customer installed systems and services to a wide array of audiences
• Make independent analysis, interpretations and conclusions on customer explained issues
• Manage, control and drive change requests
• All other projects as assigned.

Skills and Qualifications:

• Understanding of IoT use cases in a large network environment such as data analytics, data visualization, data processing & actions, events monitoring, network maintenance, configuration, and firmware revision
• Knowledge of AWS cloud security and architecture concepts, including network segmentation, perimeter security, event monitoring
• High attention to detail and persistence in resolving issues and discrepancies
• Strong time management and organization skills
• Strong knowledge of project management
• Excellent self-motivation skills, problem solving and decision-making skills
• Strong mechanical aptitude an asset
• Advanced communication, people skills and ability to work in a team environment is essential
• Ability to work independently
• Familiarity with using both the AWS Management Console and the AWS Command Line Interface (CLI)
• Understanding of Database technologies like MySQL/PostgreSQL, and MongoDB/DynamoDB
• Good understanding of Web fundamentals like HTML, JavaScript, and CSS
• Strong problem solving and Root Cause Analysis

Educational/Experience Requirements:

• Degree in Computer Science/Electronics/ Networking required
• Minimum 3 years hands-on experience in operating, maintaining, deploying, and monitoring cloud systems
• Minimum of 1 year working with AWS
• Experience in management and operations of systems on AWS
• Strong track record of delivering on successful customer focus interactions and positive resolutions
• Proven project management experience
• AWS Professional or Associate Certifications preferred
• Expertise in AWS technologies, Lambda, S3, AWS IAM Role, Code Commit, Beanstalk, DynamoDB/Redshift, EMR, Lambda, Storage, S3, EBS, Storage, CloudTrail, CloudWatch
• Experience with IoT infrastructure, technologies, and protocols such as MQTT, TCP/IP and HTTP
• Experience in scalability, fault-tolerance, benchmark, and performance tuning of IoT platforms
• Experience with deployment automation in Amazon Web Services (AWS)

Romet Limited is an equal opportunity employer which values diversity and inclusivity in the workplace. We strive to create an inclusive environment for all candidates. If a candidate has specific requirements or needs reasonable adjustments to participate in the application or interview process, please let your TA Specialist know at the time of receiving an interview invite so we can accommodate accordingly. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Experience

• 1 year(s): Experience working with AWS
• 3 year(s): Hands-on experience in operating, maintaining, deploying, and monitoring cloud systems

Skills

• Work Independently
• Troubleshooting
• TCP/IP Communications (MQTT)
• SQL/Domain
• Problem Solving
• Java
• IoT Platforms (Azure IoT, AWS IoT)
• Customer Relationship Skills

Behaviors

• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization