Business Process Consultant

TES The Employment Solution


Date: 1 day ago
City: Quebec City, Quebec
Contract type: Contractor
Key Responsabilities

  • Analyze existing business processes, identify inefficiencies, & recommend improvements using ServiceNow functionalities.
  • Elicit, document, & analyze business requirements from stakeholders, ensuring clarity in both required languages.
  • Design & develop ServiceNow solutions that align with business objectives & are scalable & efficient.
  • Lead & participate in the implementation of ServiceNow projects, including configuration, integration, & testing.
  • Create detailed process maps & workflows to illustrate current & future state processes.
  • Conduct needs analysis, establish project specifications, & identify solutions to business challenges.
  • Collaborate with business leaders, IT teams, & end-users to gather requirements, provide updates, & ensure alignment with project goals.
  • Develop & deliver training materials & sessions in both languages (or one, as applicable) to educate end-users on ServiceNow functionalities.
  • Provide ongoing support & mentorship to team members & clients
  • Participate in pre-sales activities, such as responding to RFPs & preparing presentations, as needed


Requirements

  • Bilingual proficiency (verbal & written) in English & French
  • Communicate complex technical & business concepts clearly & effectively in both required languages
  • Facilitate workshops, meetings, & documentation in both languages to ensure all stakeholders are engaged & informed.
  • Support global or cross-border projects, navigating cultural & linguistic differences to drive successful outcomes.
  • Bachelor's degree in IT, Engineering, Business, or a related field
  • 35+ years of experience working with the ServiceNow platform, including implementation, configuration, & customization
  • Proficiency in ServiceNow modules such as ITSM, ITOM, CSM, etc.
  • Experience & understanding with scripting languages (JavaScript, GlideScript) & integration tools (REST, SOAP) is a plus
  • ServiceNow Certified System Administrator (CSA) or other relevant certific
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