Partnerships Specialist

Partnership Specialist, Western Canada

Status: Full-time (permanent)

Location: Vancouver, BC (remote) or Calgary, AB (hybrid)

Reports to: Director, Account Management

Base Salary Range: From CAD $61,000 – 67,000.00 annually depending on the level of experience the candidate has applying for this role. The ICC offers a 10% premium for candidates who are bilingual in English & French.

About the Institute for Canadian Citizenship (ICC)

Future Canadians are Canada’s Future. When driven people from around the world bet their dreams on Canada, we all win big. At the ICC we believe that immigration is how we create a Canada that is not only bigger in population but better in its ability to meet the needs of its people – one where everyone can thrive and depend on each other.

Our programs include:

• Canoo: Our Canoo app is Canada’s largest welcome and integration service for newcomers, providing unlimited free access to over 2,000 of Canada’s best culture, nature and sport experiences.
• Research and Ideas: As the world’s leading voice on citizenship and inclusion, our research, insights and events shape discourse and drive positive change.

If you’re looking for a diverse and exciting workplace, this is it!

Want to learn more about working with the ICC?

Our ICC Handbook is available online and lays out everything you need to know about our purpose, programs, culture, process, and perks.

The ICC head office is in downtown Toronto, with some team members working remotely in various locations. We have satellite offices in Ottawa and Calgary and continue to grow across Canada.

About the Role: Are you a relationship-builder at heart who thrives on keeping partners engaged, informed, and delighted? Do you love managing multiple accounts, tracking deliverables, and collaborating cross-functionally to get results? If so, you could be our next Partnerships Specialist.

In this role, you’ll serve as the dedicated account manager for a portfolio of ICC’s Canoo program partners—organizations that offer meaningful benefits to newcomers to Canada, in Western Canada. You’ll act as the primary liaison, ensuring that partners’ needs are met, agreements are fulfilled, and opportunities for engagement and growth are realized. This is not a sales role—it’s a strategic account management position, perfect for someone who can juggle details and relationships with equal ease. You’ll play a key role in retaining and growing our diverse partner network, helping them see value in every interaction and renewal.

Key Responsibilities:

Account Management & Relationship Building

• Act as the main point of contact for a portfolio of 100–200 partner accounts, including cultural venues, event partners, and promotional sponsors.
• Build and maintain strong, long-term relationships with partners by delivering excellent service, proactive communication, and thoughtful engagement.
• Respond to partner inquiries promptly, solve problems efficiently, and escalate concerns when needed.
• Lead regular check-ins and reporting touchpoints to ensure satisfaction and alignment.

Deliverables & Contract Fulfillment

• Ensure all contractual obligations (KPIs, SLAs, promotional commitments) are met on time and to standard.
• Coordinate internal resources (e.g., marketing, legal, data, product, content teams) to fulfill partner deliverables.
• Maintain accurate records of all sponsorship and promotional activity, ensuring partners stay informed and engaged.

Renewals & Retention

• Own the partner renewal process—tracking timelines, identifying upsell opportunities, and recommending renewal strategies.
• Support negotiations with partners in collaboration with senior leadership to ensure mutually beneficial outcomes.

Marketing & Content Strategy

• Collaborate with the ICC’s Marketing Team and external partners to ensure the timely creation, production, and distribution of high-quality marketing and promotional materials.
• Oversee the creation and testing of digital content, print materials, and event collateral, leveraging best practices, trends, and performance insights.
• Ensure all partner campaigns and content align with ICC and Canoo brand guidelines while maintaining consistency in messaging and branding.
• Develop and refine engaging content for newsletters, emails, websites, and social media to enhance audience engagement and optimize performance.
• Utilize performance metrics (e.g., open rates, click-throughs) to refine content strategies and improve future marketing initiatives.

Reporting & Insights

• Track and analyze campaign performance and partner engagement for priority accounts.
• Prepare regular reports with key metrics, insights, and recommendations to share with both internal stakeholders and partners.
• Use data to support continuous improvement in partnership strategy and execution.

Travel

• Travel approximately 25% of the time across Canada (including occasional overnight trips and visits to ICC’s Toronto office).

Who we’re looking for:

If you're someone who has:

• A bachelor’s degree in business, marketing, communications, or a related field, or equivalent work experience,
• 3–5 years of experience in account management, partnerships, sponsorships, or client services,
• A track record of managing multiple partner relationships and juggling competing priorities with ease,
• Excellent communication and interpersonal skills, and you know how to build trust, keep people in the loop, and problem-solve with confidence,
• The ability to analyze performance metrics and turn data into actionable insights will be a key to your success in this role,
• A keen eye for detail and a love for staying organized, meeting deadlines, and tracking progress,
• A solid grasp of marketing deliverables and campaign coordination, and you enjoy seeing plans come to life,
• Experience writing and editing content for newsletters, social media, websites, or promotional materials is an asset,
• Experience in a nonprofit, cultural, or mission-driven environment is an asset, but not required,
• Comfort working across departments and collaborating with designers, marketers, agencies, and product teams, and
• The flexibility and enthusiasm to travel up to 25% of the time, including occasional overnight trips.

And if you’re excited by the idea of supporting newcomer inclusion, cultural participation, and social impact: then we’d love to hear from you.

We value passion and potential—so if you’re excited about this role and our mission, please apply, even if you don’t have every requirement.

What We Offer:

• A dynamic and collaborative work environment.
• Comprehensive benefits package, including extended health and dental benefits after 3-months probation.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact on Canadian society.

Here's what to expect from our dynamic hiring process:

• Screening - We'll kick things off with a friendly chat to get to know you better and discuss your experience.
• Leadership Interview - Meet with our inspiring leaders who will explore your fit within our team and culture.
• Reference Checks - We'll wrap things up by connecting with your references to ensure you're the perfect match.

Our process is designed to be engaging and informative, allowing you to shine and learn more about working at the ICC at every stage. We can't wait to see what you bring to the table!

Interested? Great! Please submit your application via this link: Partnership Specialist Application Form. Applications will be reviewed on an on-going basis until the role is filled.

A note on AI: Candidates are encouraged to submit applications that reflect their own work and communications skills, without the assistance of AI tools, to ensure a fair assessment of their capabilities. Please ensure that your application is complete and submitted by the deadline, as only fully completed and timely applications will be considered. Don’t miss out on this opportunity!

We thank all candidates for their interest but only those selected for interviews will be contacted.

The Institute for Canadian Citizenship is an equal opportunity employer committed to developing inclusive, barrier-free recruitment and selection processes, and work environments that support a diverse workforce. If you require accommodation measures during any aspect of the recruitment process, we will work with you to address your needs.