Administration and Shipping Coordinator- Mississauga, ON

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health clinicians. More information can be found at www.coopersurgical.com .

The Administration & Shipping Coordinator- Mississuaga, ON is responsible for the daily activities of administration, customer service and coordination of the shipping operation to ensure they are completed in an accurate and compliant manner. The Administration & Shipping Coordinator ensures shipping documentation and communications, both internally and externally are clear, accurate and timely. Other duties may be assigned.

• Post-Secondary level education (College Diploma or higher) in a relevant discipline from a recognized academic institution.
• Minimum 3 Years of Experience in Administration and Customer Service required.
• Experience with Quality Systems is desired.
• Experience with Shipping & Logistics is desired.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

• Acts as an ambassador for Core Cryolab by providing a positive first impression to telephone callers, visitors and via email.
• Answers phone calls, emails, and other inquiries from clients or clinics, quickly accurately, and professionally with personal attention to their needs.
• Ensures that all written correspondence is presented concisely and logically and is completed with proper grammar, punctuation, and spelling.
• The Administration & Shipping Coordinator will ensure all SOP’s, forms and records for the shipping operation are completed and followed.
• Reports on major incidents, deviations and non-conformances and provides recommendations for quality improvements.
• Provides input and recommendations for continuous improvement and cost effectiveness.
• Supports administrative activities including but not limited to invoicing, payment processing and A/R tracking.
• Performs shipping activities including but not limited to – logistics research, quote preparation, consents, shipping documentation, communications between all shipping points, monitoring and shipment tracking.
• Supports the transport of equipment and customer materials between Core Cryolab facilities and deliveries to local customers.
• General Office duties as required including greeting clients, answering phones and assisting with general customer inquiries.
• Working closely with operations, coordinates shipping process
• Sending Technical Information
• Preparation of Quotes
• Invoicing and Payment Processing
• Communication with Clients at all stages of the shipping process
• Coordination and Communication with Clinics and Couriers
• Preparation of Documentation Packages
• Monitoring and Tracking
• Quality Control Check
• Ensures quality control and record keeping are in accordance with SOP’s. Prepares and maintains paper and computer records relating to all biorepository activities
• Maintains office and shipping area in an organized, clean, safe manner.