Associate Director

Job Summary

The Associate Director, under the direction of Director, PSS oversees, at a strategic level, two or more pharmaceutical program managers responsible for different clients The Pharmaceutical Portfolio Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for specific operations relating to their clients along with the Program Manager, the implementation of contractual agreements specific to the delivery of client service on a specific drug therapy and/or other related projects.

Duties And Responsibilities

Portfolio Management:

• Supports the business growth of BSRx with a focus on customer growth
• Uses exceptional customer service and negotiation skills to cultivate a partnership with the pharmaceutical program managers and clients based on integrity and trust
• Supports Program Managers in their day to day operations and the formulation of program specific objectives and goals
• Supports the procurement, implementation, launch and development of revenue generating programs
• Successfully negotiates, executes, statements of work, service level agreements, and contract amendments
• Actively seeks and includes client feedback and perspective in program outcomes and process improvements.
• Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with the director.
• Develops recommendations for program improvements based on best practice and knowledge of the pharmaceutical industry.
• Develops cases and proposals that deliver prompt, cost effective, safe solutions to the client and Bayshore.
• Consistently and proactively shares strategic market insight with Pharmaceutical customer
• Leads strategic projects as assigned.
• Attends client meetings in person as needed. Works towards building strong ties with clients
• Maintains confidentiality of client and corporate information at all times
• Serves as strategic primary point of contact for internal/external stakeholders and partners to address and ensure resolution of issues in a timely manner
  
  

Operations

• Demonstrate strong leadership and delegate effectively to meet organizational and program objectives.
• Oversee Key Performance Indicators (KPI), customer satisfaction and other performance metrics in accordance to the Master Services Agreement and Statements of Work to ensure client expectations are met and maintained.
• Manages internal and external audits in conjunction with the Quality Team
• Provide strong leadership and strategic direction to the internal team in developing and implementing programs.
• Support the Business Development Team with preparing for and executing RFPs
• In conjunction with the Implementation Team, manage the development and launch of new programs.
• Identify opportunities to optimize operational efficiency and lead process improvement strategies in collaboration with Program Manager.
• Lead and facilitate strategic planning for future endeavors.
• Provide clear objectives and holds the program management team accountable for meeting collective goals.
• Oversee/manage partner vendor contracts and related billing in collaboration with the PM.
• Ensures that PM is accurately capturing monthly program billing items.
• Manage budgets, forecasts and analyze variances.
• Responsible for the financial management of their Portfolio and hold P&L responsibilities
• In conjunction with the Pharmacovigilance Dept., ensures Program Manager is conducting scheduled Quality Assurance activities: chart audits, call audits, Adverse Event reporting.
• In conjunction with the Pharmacovigilance Dept., ensures contractual obligation of reporting of Adverse Events is within expected timeframe.
• Collaborate with the Program Manager in Development and/or revision of policies and procedures
• Guides and monitors technological updates and CRM upgrades in collaboration with the Program Manager.
• Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.
  
  

Human Resources

• Plays a key role in supporting PSS team leadership and development
• Coordinates recruitment, orientation, training, disciplinary perform reviews, coaching, workload planning, retention initiatives and retention initiatives with human resources
• Recruit and hire program management team (Program Manager and other roles as needed as indicated in the SOW
• Lead, coach, and mentor Program Manager; managing their performance towards meeting organizational, program, team and individual objectives.
• Supports departmental succession planning and works towards growing the next generation of Bayshore leaders and high performers
• Manages program specific employees to ensure the delivery of high-quality care and adhere to government, company and ISO 9001-2000 standards
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Leads or assist with the implementation of Modified Work Programs for employees
• Develop and delivers employee training: Including but not limited to clinical and reimbursement programs.
• Complete other tasks as requested.
  
  

Qualifications

Graduate of Registered Nursing Program or of any other Registered Health Care field holding current registration with regulatory college OR Business graduate discipline in any field (College diploma, Undergraduate, Graduate)

Experience

• At least five years of progressive responsibility with recent experience in pharmaceutical program management.
• Demonstrated ability to interpret and integrate policies and procedures.
• Solid track record in conducting adult education initiatives and proven track record as a program project manager.
• Demonstrates time management skills as well as an ability to evaluate urgent situations and make appropriate decisions.
• Excellent communicator.
• Valid driver’s license and willingness to undertake out-of-town travel as required.
• Working knowledge of French language is an asset.
  
  

Other Skills And Abilities

• Knowledge of the principles, practices and methods of business development
• Operations and service delivery
• Financial management and control
• Program development, implementation and evaluation
• Human resources practices.
  
  

Primary Location

ON-Mississauga