Order Fulfillment Coordinator

Who We Are

Bradken is equipping the resource sector to sustainably advance society.

As an Order Fulfillment Coordinator, you'll be joining a global leader in the design, manufacture and supply of wear products and services for mining equipment.

Our 3000 strong global team members are proud of the innovative solutions we provide our customers and our commitment to being carbon neutral by 2030.

You'll join a diverse and inclusive team contributing across more than 100 unique professions and trades.

Role Summary

This role plays a crucial part in managing internal and external order fulfilment efficiently while fostering strong relationships with customers, suppliers, and internal stakeholders. The ideal candidate will thrive in a dynamic environment, ensuring timely, accurate, and effective processing of orders and logistics coordination.

Key Responsibilities

• Oversee and facilitate the timely and efficient fulfillment of internal and external orders, ensuring optimal customer satisfaction.
• Conduct all required safety tasks, audits, and safety shares as per site directives, maintaining a strong safety culture.
• Build and maintain trust-based relationships with customers, suppliers, and internal teams, driving collaboration and operational success.
• Accurately process sales orders and purchase orders to enable their timely and precise fulfilment.
• Monitor and collaborate with BK Sales teams, BK Freight (Import & Export), and Purchasing staff to align order requirements with customer expectations.
• Coordinate closely with Sales to progress Forward Orders, ensuring smooth and efficient tracking.
• Coordinate closely with manufacturing, internal & external vendors to monitor the completion dates of purchase orders.
• Partner with Domestic freight distribution providers to meet order fulfilment needs.
• Liaise with the Warehouse team regarding transportation needs for order despatches and receivals as required.
• Assist the broader Order Fulfilment team in providing visibility of order progression to Sales and customers.
• Maintain accurate records in internal Bradken systems, including Epicor and salesforce.
• Provide up-to-date order status and product despatch information to customers as required.
• Support additional ad-hoc duties as assigned to contribute to overall business efficiency.

Key Criteria For The Role

• Professional experience in Customer Order Management
• Epicor & Salesforce experience preferred, but not essential
• Logistics/freight forwarding related background preferred (inco-terms, commercial invoice preparation, etc.)

This role is based in Edmonton.

Why join our team at Bradken?

• Safety first environment and mindset
• Flexible work options
• Mental Health Program for the employees and direct family
• Competitive Total Reward Packages
• Global and local recognition programs
• Paid Parental Leave
• Learning and Development focus
• Education assistance
• EAP for you and your family
• Community Involvement Program

Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical including drug and alcohol testing.

WE RESPECTFULLY REQUEST NO RECRUITMENT AGENCY APPROACHES

Bradken is an Equal Opportunity Employer, and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our people because great things happen when individuals are given the opportunity to bring themselves into their work. All employment will be based on merit, competence, performance, and business needs.