General Manager
SuzyQ Doughnuts St. Laurent
Date: 10 hours ago
City: Ottawa, Ontario
Contract type: Full time
Suzy Q is a beloved Ottawa institution with 3 bustling locations and a loyal following. We're known for our small-batch, handmade doughnuts, innovative flavours and strong community roots.
As we grow and evolve, we're looking for a hands-on, heart forward General Manager to help lead the next chapter
As our GM, you'll oversee the daily operations of all 3 locations. You'll be responsible for leading and inspiring a team, ensuring exceptional guest experiences, and maintaining operational excellence across the board.
This is a multi-location leadership role requiring strong communication, strategic thinking and a people-first management style
A people first GM would:
-Check in with team leads regularly- not just about numbers, but how they're doing personally.
Key Responsibilities
Qualifications
What we offer
As we grow and evolve, we're looking for a hands-on, heart forward General Manager to help lead the next chapter
As our GM, you'll oversee the daily operations of all 3 locations. You'll be responsible for leading and inspiring a team, ensuring exceptional guest experiences, and maintaining operational excellence across the board.
This is a multi-location leadership role requiring strong communication, strategic thinking and a people-first management style
A people first GM would:
-Check in with team leads regularly- not just about numbers, but how they're doing personally.
- Jump on the line when it's slammed to show solidarity.
- Be quick to notice and reward great work
- Handle conflict with compassion, clarity and confidence
- Create a space where people want to come to work, not just show up for a pay cheque.
Key Responsibilities
- Oversee daily operations across 3 locations
- Lead, coach and develop store managers and shift leads/supervisors
- Drive a positive culture that reflects our brand values
- Manage scheduling, labour budgets and staffing needs.
- Monitor inventory and ordering systems to control COGS and waste
- Ensure top-notch customer service and resolve escalated issues.
- Analyze store performance and implement improvements.
- Work closely with ownership to execute strategy and initiatives.
Qualifications
3+ years in food service management role
- Excellent communication and organizational skills
- Experience with scheduling, budgets, inventory, and team development
- Passion for food, people, and creating great guest experiences.
- Familiarity with Ottawa food scene is a plus.
What we offer
- chance ro coach and motivate
- growing and past paced environment
- Competitive salary
- Health benefits package
- performance bonuses.
- Free doughnut
- Growth of company = growth of position
See more jobs in Ottawa, ON