Quality and Patient Safety Consultant

Exceptional Care–Exceptional People

The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.

• The Brantford General is an acute care hospital
• The Willett in Paris is an urgent care centre and transitional beds
  
  

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community!

Why Choose BCHS?

• Centralized Education Fund – opportunities for continuing education and staff development
• HOOPP Pension Plan
• Predictable work locations
• Discounted onsite parking (no shuttles or waiting lists)
• Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
• Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
  
  

Position Summary

Reporting to the Director of Quality, Risk & Patient Experience, this position partners with clinical and administrative leadership to drive initiatives that enhance healthcare quality, safety, and the patient experience.

Education

The Quality Consultant will leverage expertise in quality improvement, business methodologies, education, and innovation to support and guide programs in the following areas:

• Implementing unit-level quality and utilization improvements
• Executing goals and action plans outlined in the annual Quality Improvement Plan
• Coordinating reviews of quality of care cases, including adverse events and critical incidents
• Supporting the rollout of key patient experience initiatives
• Ensuring unit-level compliance with Accreditation requirements and other Patient Safety Standards
• Analyzing and applying data to inform quality improvement decisions
• Coaching and mentoring teams on the use of quality improvement strategies at the unit level
• This role plays a vital part in fostering a culture of continuous improvement and supports high-quality, patient-centered care across the organization.
  
  

Mandatory Competencies

Quality & Patient Safety Performance Monitoring & Improvement

• Supports patient safety incidents through, engaging interprofessional teams, facilitating case reviews, and providing continuous organizational learning using the Canadian Incident Analysis Framework.
• Coordinates the annual Quality Improvement Plan (QIP) as required under ECFAA.
• Reviews, analyzes and interprets clinical data and data from the incident reporting system in order to enhance quality and patient safety by identifying patterns and trends requiring review and improvement strategies.
• Works collaboratively with the Decision Support team to collect data from hospital systems to inform quality and patient safety issues.
• Supports the Patient Safety Dialogue process by compiling reports, analyzing trends, and working with managers/directors to ensure follow up actions are accomplished, identifying issues for corporate action, assisting in corporate communication of results.
  
  

Quality & Patient Safety Coordination & Collaboration

• Champions a quality improvement approach across the organization through development, implementation, and evaluation of quality methods and tools, and accelerate quality through representation on various corporate and program committees.
• Coordinates, advises on, and executes special projects related to quality improvement, patient safety, risk management, and accreditation.
• Actively supports the organization’s accreditation efforts, including but not limited to coordination, consultation, implementation, review, and education.
• Works closely with the Interdisciplinary Care teams to ensure patient safety efforts are supported.
• Supports committees and task groups with a quality or patient safety mandate in carrying out their objectives
  
  

Best Practice Research, Evaluation & Education

• Ensures evidence-based decision making is tied to data.
• Assists in identifying and reviewing best practices research in order to develop and/or revise patient safety and quality policies and procedures.
• Advances quality in the organization through consultation and education on quality methodologies and patient safety through knowledge of clinical best practices, legislative requirements and policies related to quality and patient safety.
• Researches and provides support for implementation of evidence based best practices in quality and patient safety.
• Establishes mechanisms for monitoring and evaluating corporate wide quality and patient safety initiatives.
• Provides consultation and education on the use of quality improvement and patient safety tools and methodologies (e.g. RCA, FMEA, human factors principles).
  
  

Corporate Projects

• Support organizational corporate projects relating to quality and patient safety as required. Examples include the implementation of the document management systems (DOCS), Accreditation Portal, RL6 Risk Pro/Feedback Pro update and the implementation of Patient Experience Surveys.
  
  

Qualifications

• Undergraduate Degree in a Regulated Health Discipline/Profession or Business Administration, Masters level preferred
• Regulated Health Professional (Nursing, OT, PT, Social Work, etc.) preferred
• 3-5 years experience in a hospital or healthcare setting
• Involvement in quality improvement and/or risk management initiatives within a hospital/healthcare setting
• Certification in Patient Safety and Risk Management (or in progress) or completion of a Project Management Program, preferred
• LEAN training or equivalent experience is considered an asset
• Project management training and/or experience is considered an asset
  
  

Accommodation

The Brant Community Healthcare System (BCHS) is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, Indigenous persons, members of racialized groups, visible minorities, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.

Brant Community Healthcare System is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

To ensure there is equal opportunity during the recruitment and selection process, please contact your Recruiter to discuss accommodation.