guest service agent

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort
  
  

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
  
  

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
  
  

Additional information

Security and safety

• Bondable
• Criminal record check
  
  

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
  
  

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player