Claims Adjuster, Auto - All Levels

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're seeking talented Auto Claims Adjusters at all levels to become part of our innovative and supportive teams, both on-queue and off-queue. As an Auto Claims Adjuster at Intact, you'll have the opportunity to make a significant impact within our customer-focused claims operation.

We aim to align your experience and interests with exciting opportunities. Whether you’re managing simple to moderate claims on our on-queue teams, delving into complex cases—such as Commercial, Total Loss Focus, or Vacation Support—on our off-queue teams, or specializing in one of our unique off-queue Digitally Focused teams, your role will be essential. You’ll lead our customers through challenging times with empathy and exceptional listening skills, ensuring each claim is thoroughly investigated and resolved effectively.

Our roles offer exciting opportunities at our key locations in Mississauga, Toronto, and Ottawa.

What you'll do here:

• Analyze the information gathered, determine liability, and review assessment of the automobile damages.
• Thoroughly review Insured's policies to determine coverage.
• Interview Insureds and/or witnesses to collect their statements of events to settle claims within your given authority level.
• Provide quality service to external and internal customers.
• Develop an action plan for conducting investigations by determining necessary information required to clarify and justify the claim.
• Ensure timely follow up with and deliver expert communications to customers on the status of their claim.
• Manage a pending of active claims from first notice of loss to closure

What you bring to the table:

• Minimum 1 years of experience as an auto claims adjuster for a P+C insurer
• Strong understanding of the automobile claims process and customer journey
• Proven investigative and problem-solving ability within claims management
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Sustain a high level of performance and productivity.
• Completed or working towards a Chartered Insurance Professional (CIP) designation
• Post-secondary education is an asset

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.