Manager, Human Resources Solution Center, Employee Support
Nutrien
Date: 22 hours ago
City: Saskatoon, Saskatchewan
Contract type: Full time
This position is required to be on-site at our Saskatoon, Saskatchewan, corporate offices.
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future , is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
The Manager, Employee Support plays a key leadership role in overseeing the employee support and data administration team, ensuring exceptional customer service and operational efficiency. This role is responsible for delivering on key performance metrics (KPIs), driving continuous improvements and managing all tier 1 employee inquiries.
Key Responsibilities
The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, Instagram , and X .
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future , is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
The Manager, Employee Support plays a key leadership role in overseeing the employee support and data administration team, ensuring exceptional customer service and operational efficiency. This role is responsible for delivering on key performance metrics (KPIs), driving continuous improvements and managing all tier 1 employee inquiries.
Key Responsibilities
- Lead the Employee Support and Data Administration functions within North America to deliver high-quality employee services
- Align employee support strategies with HR and business objectives to deliver on key performance areas
- Strengthen organizational reputation by ensuring a high standard of employee support resulting in a brand consistency in all customer interactions
- Contribute to the portal management strategy for Employee Services
- Responsible for the maintenance of the ServiceNow HRSD module
- Ensure a customer-centric approach by fostering responsive, professional, and effective support operations
- Provide coaching and mentorship to team members, promoting a culture of service excellence
- Define, develop, and monitor KPIs to assess and enhance service delivery
- Analyze trends and feedback to identify areas for improvement and implement process enhancements in collaboration with HR and enabling functions
- Leverage automation to drive operational efficiencies, ensuring scalability and effectiveness of employee support functions
- Implement quality assurance measures to enhance data integrity and process optimization
- Foster a positive and collaborative work environment
- Model our core value of safety by leading and enabling a culture in which you and your team are actively contributing to a safe work environment
- Other duties as required
- Bachelor’s degree in Human Resources with a minimum of 8+ years’ experience in HR including proven leadership experience
- Ability to handle multiple tasks and prioritize effectively
- Proven experience managing employee support operations and HR service delivery
- Analytical skills with the ability to define KPIs and drive improvements
- Excellent communication and stakeholder management abilities
- Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members
- Proven experience in HR software and tools including SuccessFactors, SAP and ServiceNow.
The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, Instagram , and X .
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