user support technician

Albesol ENERGY


Date: 19 hours ago
City: Mississauga, Ontario
Salary: CA$33 per hour
Contract type: Full time
  • Education:
  • Expérience:

  • Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Work setting

  • Manufacture

  • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

  • Computer and technology knowledge

  • Device drivers
  • Internet
  • Desktop applications
  • MS Office
  • MS Windows
  • Spreadsheet

  • Transportation/travel information

  • Public transportation is available

  • Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Combination of sitting, standing, walking

  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

  • Experience

  • 2 years to less than 3 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week
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