Injury & Illness Management Specialist

Paladin Airport Security Services Ltd. ("PASS") provides effective and efficient screening services to ensure the safety and security of air travelers in Canada. As a Canadian-owned company, we are committed to providing friendly, respectful, and accessible services in both official languages. 

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

Reporting to the Occupational H&S Manager, our Injury & Illness Management Specialist is responsible managing both non-occupational and occupation injury claims for the Pacific and Prairies Regions of Paladin Airport Screening Services. The Injury & Illness Management Specialist will provide liaise with employees, managers and workers compensation boards to ensure the safe and timely return to work for employees unable to perform their full duties.   

Responsibilities 

• Develop and implement a structured case management and graduated return to work framework for both occupational and non-occupational illness or injuries. 
• Manage the Injury Management program for the Pacific and Prairies Regions for employees unable to perform their regular duties due to occupational or non-occupational illness or injury 
• Actively facilitate transparent communication with all key stakeholders, including employees, management, unions, People & Culture, workers compensation boards, health services, and, if applicable, insurance representatives 
• Ensure confidentiality of all sensitive information is maintained when collecting functional information, developing and implementing return-to-work plans aligned with applicable laws and regulations 
• Evaluate functional capabilities and liaise with management to assess the Company’s ability to provide suitable, safe and productive modified work 
• Conduct the necessary follow-up with applicable stakeholders to minimize time away from work and prevent delays in return-to-work planning. 
• Conduct Ergonomic and Worksite Assessments to support safe job accommodations 
• Promote compliance with occupational health & safety regulations that pertain to the management of workplace injuries and return to work planning 
• Review job/physical demands and develop tailored return-to-work plans in collaboration with employees, physicians, unions, and management 
• Convene the Disability Management Team and case review meetings to ensure coordinated decision-making and progress tracking 
• Provide training and education to frontline staff and managers with respect to their responsibilities within Illness & Injury Management 
• Research, develop, and implement vocational plans to support employees who cannot be accommodated locally, including job searches and transitional work placements 
• Travel to worksites throughout the province occasionally on an as-needed basis.  

Requirements  

• Post-secondary degree or diploma related to Illness & Injury Management, with a background in Kinesiology or Ergonomics preferred. 
• Minimum of five (5) years of work experience managing return to work plans, job site assessments and managing complex worker’s compensation claims. 
• Comprehensive knowledge of claims management best practices, workers compensation claims adjudication processes and analyze functional information within the context of the work environment. 
• Highly proficient in Microsoft Office Suite, specifically Outlook, Word, and Excel. 
• Passionate about continuous improvement and have experience developing return to work programs and training. 
• Strong communication skills, both written and verbal. 
• Exceptional critical thinking and problem-solving skills. 
• Able to prioritize & execute tasks in a time sensitive environment. 
• Strong team-building skills, with an ability to collaborate with a variety of stakeholders. 
• Experience working in unionized environments is strongly preferred. 

Salary: $90,000 - $100,000 

Additional Information:

Thank you for your interest in working with PASS! Candidates selected to progress in the selection process will be contacted by email.