Supervisor, Guest & Digital Experience

Landsdowne Place - Peterborough, ON

JOB TYPE

Full Time, Salary

Position Summary

Primaris REIT is currently hiring a dedicated and enthusiastic Supervisor, Guest & Digital Experience to join our team at our Lansdowne Place in Peterborough, Ontario. If you have a friendly, customer focused attitude and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

Role

As the Guest and Digital Experience Supervisor, you will coordinate the delivery of an outstanding experience for tenants and customers, in-person and within our online community. This position is a multifaceted role which requires interaction with customers, tenants, assisting with the planning, development and execution of marketing campaigns, coaching and supervising staff and managing programs such as social media, gift cards, campaigns and more.

• Demonstrate exceptional guest and digital experience to all patrons onsite and online.
• Develop and foster positive relations with tenants, community groups, suppliers and co-workers.
• Coordinate and execute events and programs successfully using an assigned budget & ensuring accuracy and integrity in each program, in conjunction with the Marketing Manager.
• Oversee the Guest Services team, in conjunction with the Marketing Manager.
• Assist in the development and execution of a social media strategy, monitoring and reporting results on all platforms.
• Execute first rate Gift Card program, which includes developing strategies to increase sales, tracking sales trends, ordering and controlling inventory, daily/monthly reconciliation and registering new tenants.
• Assist the Marketing Manager with hiring, and onboarding of new team members.
• Maintain a centralized database to log feedback from customers, retailers and staff.
• Mediate and liaise between the customers and tenants when conflict arises with the goal to restore harmony amongst both parties, where appropriate
• Manage Community and Non-Profit Bookings and ensure all contracts and insurance requirements are submitted and accurate.
• Ensuring effective communication, phones, email, and in person, at all times
• Record correspondence and relay concerns from tenants and customers to appropriate departments.
• Hold regular staff meetings to ensure effective communication.
• Provide support to other departments as requested.
• Oversee tracking of Zero Waste program (if applicable)
• Oversee tenant support program – Angus.
• Ability to work longer hours during special events and seasonal peaks (December)
• Other duties as assigned by your manager.
  
  

Requirements

To excel in this role, we are looking for candidates who succeed in social and have an eye for marketing and a passion for elevating the guest experience. If this opportunity sounds interesting to you, you likely have the following attributes:

• 2-4 years marketing experience, preferably within a retail advertising environment
• Bachelor’s degree or College diploma in Marketing, Advertising, Business or related field
• Marketing I or II from ICSC an asset
• Socially adept, congenial and proficient in dealing with diverse personality types with tact and diplomacy
• Strong understanding of Shopping Centre terms and traffic strategies an asset
• Computer literate with skills in MS Office (Outlook, Excel and Word), Meta, Canva, Hootsuite and CapCut.
• Bilingual (French/English) is an asset
  
  

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• See change positively and adapt quickly to change in work requirements
• Knowledge of Health and Safety processes
  
  

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results
  
  

Next Step

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, with your resume attached please Apply Here. Please note that we thank all who apply however only candidates considered for an interview will be contacted.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us here.