Technical Supervisor

Who are we?

Thousands of industry experts in our global network: Canada, the United States, Europe, Mexico, China, and many more!

· Over 2,100 internal sites in 23 countries

· Global network of regional warehouses

· Global production capabilities

· 1.7 million in-person, virtual, and hybrid events organized each year

· Leading supplier to hotel chains

· Certified as an employer of choice in 10 countries around the world, including Canada and the United States

Our offer to you !

· Hourly Pay Range: $28.30 - $34.88

· Competitive group insurance (individual and family plans 100% paid by the employer)

· Company savings plan with employer contribution

· Skills development and opportunities for advancement

· Training program through Encore University

· Support for professional development

· Work environment conducive to health and personal well-being

· Recognition program and employee assistance program

· Personal days are offered by the company

· iPhone 12 with 5G provided by the company and much more !!

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

• Maintains a positive relationship with all clients through effective communication.

• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the day.

• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.

• Serves as a mentor for new hires.

• Models and reinforces a positive working environment centered around company values.

Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.

• Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.

• Ensures the equipment sheets are updated and properly completed.

• Works with team to establish coordinated communications for the management of events.

• Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

• Performs preventative maintenance on equipment to keep it presentable and in good working condition.

• Leads the team in proper security, storage, transportation, and maintenance of equipment.

• Participates in physical inventory count processes as requested.

Job Qualifications

• Bachelor’s degree is preferred

• 3-5 years of customer service or hospitality experience is preferred

• 3-5 year of audio visual experience is required

• Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date

• Knowledge of technical theory

• Advanced problem solving skills

• Experience leading workflow and team members

• A valid driver’s license is required for team members in positions that may operate Company vehicles