AV Service Technician

We are seeking highly skilled and motivated AV Service Technicians to join our dynamic team. In this role, you will be responsible for providing exceptional service and support for AV systems, ensuring client satisfaction, and maintaining the highest standards of quality. You will collaborate with sales, technical teams, and clients to troubleshoot, repair, and maintain AV solutions, ensuring they operate efficiently and meet all requirements. If you are passionate about technology and dedicated to delivering top-tier service, we invite you to apply and be part of our innovative and supportive environment.

Responsibilities

• Remote Troubleshooting of existing installations through Remote Computers installed on site using Crestron Software
• Creating entry logs, keeping track of hours spent
• Initiating RMA requests, liaising with manufacturer's Tech support
• If required, travel to sites to troubleshoot issues in person and perform equipment
• maintenance
• Commissioning completed systems
• Crestron Programming of systems (depending on experience)
• End User Training
• Manual creation
  
  

Description Of Skills Required

• Ability to remotely assess and troubleshoot issues using TeamViewer or other VNC Client
• Proficient in Crestron programming and / or debugging
• Excellent knowledge of Audio in corporate environments for conference applications, live events
• Knowledge of RF technologies and proper setup of wireless devices (Microphones etc.)
• Strong DSP configuration/programming skills (Biamp and QSC prefered)
• Ability to tune the System for optimal performance, commission Audio using proper techniques
• Excellent knowledge of Digital video, understanding of EDID, HDCP content management, scaling
• Knowledge and experience with Video Calibration - Video walls, Projectors etc.
• Excellent knowledge of networking as it pertains to AV
• Knowledge and experience in setting up Dante, AVB, Video over IP and control networks
• Setting up Routers, Managed Switches and wireless access points
• Experience in operating Diagnostic equipment - Audio Toolbox, Sencore Video calibration tools, Fluke fibre testers etc.
• Ability to read and understand AV Functional drawings
• Experience in commissioning and servicing large AV Systems
• Punctuality and ability to communicate in professional manner
• Able to work independently with minimum supervision
• Class G Drivers License
  
  

Job Type: Full-time

Expected hours: 40 per week

Benefits

• Dental care
• Extended health care
• Vision care
  
  

Schedule

• Monday to Friday
  
  

Work Location: In person