Customer Service Representative

Status : A one-year fixed-term employment contract, with the potential for permanent employment

Schedules: Monday to Friday 8am to 4pm (37,5 hours per week)

Workplace : 349 Willow Street, Truro, Nova scotia, B2N 5A6

• This is an on-site work   
  
  

CHALLENGES WE OFFER

• Reporting to the Feed Production Manager, your duties include:
• Receiving calls for and confirming customer orders by phone, SMS or in person specifying feed type, additives, quantity, and delivery date;
• Acting as back up to the sales team by providing accurate product knowledge to customers and accurate feedback to the sales team to ensure order accuracy;
• Preparing required documentation (packing slips, work orders, production schedules, feed tags, etc.) to initiate production and delivery of customer and retail co-op orders;
• Receiving and distributing new formulations for feed changes;
• Preparing production schedule to maximize production/delivery efficiencies;
• Managing office petty cash. Reconciling all transactions at the end of each period and submit check request to replenish;
• Reviewing and analyzing bulk inventory on a daily basis, ordering commodities based on the production requirements;
• Keeping account of everything ordered and providing accurate information to appropriate personnel (especially receivers);
• Entering receiving documents (bagged and bulk) into operating software and sending over to accounts receivable on a daily basis;
• Assisting in all areas of the feed mill office where requires.
  
  

YOUR ADVANTAGES

Developing Your Talents Means Taking Care Of Yourself, Learning New Things, And Sharing Your Experiences. We Therefore Offer Various Initiatives So That You Can Achieve Your Full Potential At Work, Including

• Monday to Friday 8am to 4pm (37,5 hours per week);
• Flexible group insurance plan;
• Defined contribution pension;
• 3 weeks of vacation upon start date;
• Training adapted to your needs.
  
  

You Fit The Following Profile

• You possess a post-secondary education with customer service experience or an acceptable combination of education and experience;
• You have a positive attitude with a passion for excellent customer service;
• You have strong analytical and problem-solving skills;
• You show great attention to detail and have the ability to work with figures;
• You have good computer literacy including competency with Microsoft Office, more specifically with Excel/Word;
• You have the knowledge and ability to perform basic office and account maintenance functions;
• Previous farm experience and/or bilingualism would be considered asse.
  
  

As a Canadian agriculture industry leader, Sollio Agriculture specializes in supplying farm inputs and providing value-added services to benefit farmers, cooperatives and partners. Its business model combines the strength of a local approach with the power of a national presence to offer innovative products and solutions, to support the adoption of sustainable farming practices, helping local farming families prosper.