Trainee Housing Court Desk Caseworker

Citizens Advice South Warwickshire are an innovative community-based organisation, focused on meeting the needs of the people we serve across the South Warwickshire area. We have been able to demonstrate our excellence across our advice channels through the yearly inspection process from National Citizens Advice and our Advice Quality Standards across all advice areas.

We make an amazing difference in the lives of the people of South Warwickshire and what we do is often life-changing and sometimes life-saving.

We are looking to recruit a Housing Court Desk Caseworker with relevant experience to train up to provide comprehensive casework, advice and assistance to clients facing eviction or repossession.

The role, once trained, will involve: interviewing, supporting, and empowering clients; identifying emergency advice issues and providing advice on how to move forward with those issues; acting on behalf of clients by calculating, negotiating, drafting, or writing letters; ensuring income is maximised through benefits and grants checks; preparing cases to support in the advocating and attendance of cases in court under the supervision of the lead caseworker; assisting clients with other related issues integral to their case and referring them to other advisers or specialist agencies as necessary; providing advice and assistance to other staff and volunteers across a range of housing issues.