Appraiser II - Auto

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As an Auto Claims Re-inspection Appraiser, you will be responsible for reviewing and enforcing the Intact standard level of repair during its repair cycle to ensure that repairs align with the approved appraisal, corporate policies, guidelines, and standards.

Your Job

The role will see the successful candidate travel within the Ottawa Region, as far West as Trenton and as far East to the Quebec boarder as well as auto repair shops within the province of Ontario. The successful candidate will be provided with an Intact fleet vehicle, company cell phone and laptop for the role.

• Meet with insureds upon request to address escalations to improve customer service levels as required
• Inspect insured’s vehicle repairs and damage against the appraisal audit process
• Repairs are completed in line with Intact Ontario Appraisal Unit (‘OAU’) guidelines
• Photos of damage to the vehicle received from Collision Reporting Centres (CRC), repair facility, and/or insured
• Estimate received from the auto repair facility
• Parts replaced or repaired per approved estimate
• Labour hours are consistent with work required to repair the vehicle to pre loss condition
• Quality of repairs are in line with Intact Standards
• Frequent travel to repair facilities to confirm damages approved and repaired align with loss details
• Ability to prepare auto repair estimates using Audatex Estimating Software. Obtain repair-cost agreements or quotations on replacement parts, labor rates, etc., from vendors.
• Meet with repair facility representative(s) to review re-inspection results
• Document and report findings, making changes to the repair estimate as required
• Conduct further re-inspections as necessary to ensure satisfactory completion of repairs in accordance with OAU guidelines
• Maintain effective communication with claims representative, manager and repair facility
• Provide coaching and technical support to colleagues and repair facilities
• Establish and maintain productive business relationships and liaise with service providers, claims department and repair facility representatives
• Assist in the screening and review of vendors' performance to meet professional and corporate standards
• Maintain current knowledge of insurance products as well as appraisal and investigation techniques and services
• Identify needs for process improvement and recommend changes to policies or procedures to maintain quality service and competitiveness
• Determine and/or establish key measures to monitor personal efforts and service levels

Your Skills

• Very strong interpersonal, analytical, and negotiating skills.
• Open-minded to consider all aspects to resolve conflicts and or escalations within OAU guidelines.
• Strong communication skills.
• Be objective and have the ability to investigate and complete a detailed outcome prior to decision making.

Education (Minimum)

• Grade 12 High School Diploma (Mandatory)

Work Related Experience

• 4 – 5 years customer service experience (dealer or collision center)
• 7 - 10 years collision repair and/or collision estimating experience (Audatex preferred)
• Additional technical certificates, example I-Car, or manufactures training, Auto Body license is considered an asset

We value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.