Validation Specialist I

• Full-time
• Department: Validation
• Work Type: In-Office

Company Description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a Validation Specialist I to join our growing global team at Sectigo.

The Validation Specialist I manages the day-to-day handling of validation certificate orders. This individual conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, and reviews, audits, and issues certificate orders while working closely with Sectigo’s certificate customer base and internal teams, as well as answering customer inquiries via phone, email, and live chat.

This is a full-time and in-office position, working 5 days a week from our Ottawa, Ontario office.

This is an individual contributor role, reporting to the Director, Validation & CABF Compliancy.

Here are the core functions, responsibilities, and expectations for this role:

• Process orders for TLS and other security products according to industry and company compliance requirements.
• Conduct research to verify customer organizations and authenticate contact details.
• Provide superior customer service and assistance via phone, email, and live chat.
• Independently resolve customer support issues and escalate cases when appropriate.
• Handle day-to-day activities associated with maintaining Sectigo’s customer base.
• Other duties as assigned and related to the nature of this role and company initiatives.

Qualifications

Education:

• Bachelor’s or college degree in business and/or technical related field or equivalent experience is strongly preferred.

Experience:

• At least 2+ years of customer support / data entry experience.
• Ability to work with in-house validation and order management tools.
• Knowledge of Windows and Office products.
• Prior experience verifying and comparing data.
• Work in an environment adhering to compliance regulatory requirements helpful.
• Specific language proficiencies may be required based on business needs.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Computer literacy skills must include the use of e-mail, databases, and word processing applications.
• Strong communication and organization skills, with attention to detail and must be able to multi-task.
• Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base.
• Must be comfortable working on a computer daily and conversing over the phone, email, and chat.
• Must be comfortable researching information online.
• Self-motivated with ability to problem solve, manage time well, and get things done.
• Ability to work independently and part of a team with limited supervision.
• Knowledge of SSL PKI products and services, including policies and procedures preferred.
• Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
• Excellent verbal and written communication skills.
• Quick learner, attention to detail and patience for user questions.
• Knowledge of corporate environment.
• Must thrive in a mature enterprise environment while applying existing skill sets and training to increase knowledge base.
• Must be able to work shift work including holidays or as assigned.

Additional Information

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.