Cybersecurity Operations Manager

Position Summary

Join us to protect the digital future of our organization and the resilience of our operations!

To strengthen our cyber defense capabilities and operational resilience, we are hiring a Cybersecurity Operations Manager to lead the day-to-day security operations of the organization. This role is critical in overseeing incident detection and response, threat intelligence, vulnerability management, and cybersecurity awareness.This is a hands-on leadership position responsible for managing the Cybersecurity Operations team – including analysts, interns, and external service providers – while driving continuous improvement in security monitoring, preparedness, and team performance. The role also ensures strategic alignment of operational security with our Cyber Program, including risk and compliance expectations across IT, OT, and cloud environments.

Main Responsibilities

Operational Leadership

• Lead and coordinate the (SOC) activities, including monitoring, incident, and service request management.
• Act as the primary escalation point for complex security incidents and orchestrate cross-functional response.
• Ensure security tools (SIEM, EDR, SOAR, DLP, etc.) are optimally configured and effectively monitored.
  
  

Cybersecurity Awareness and Culture

• Oversee the delivery and assessment of the organization’s Cybersecurity Awareness Program.
• Collaborate with HR and Communications to run awareness campaigns, phishing simulations, and role-based training.
• Establish KPIs to evaluate user behavior and the effectiveness of awareness initiatives, and provide recommendations to improve our posture.
  
  

Vulnerability Management and Threat Intelligence

• Lead the vulnerability management practice, ensuring alignment with our SLA objectives.
• Manage and evolve patching priorities in collaboration with IT and OT infrastructure teams.
• Build and operationalize a Cyber Threat Intelligence (CTI) capability to proactively anticipate emerging threats and adjust detection rules and defenses with contextual threat intelligence.
  
  

Incident Response and Event Management

• Lead post-incident reviews and define action plans to prevent recurrence.
• Validate technical investigations and ensure timely documentation of root causes and lessons learned.
• Develop and maintain playbooks and response procedures aligned with NIST and MITRE ATT&CK frameworks.
  
  

Continuous Improvement and Automation

• Lead the continuous improvement of Cybersecurity Operations and strengthen process maturity.
• Continuously improve and automate detection and response processes using automation where applicable.
• Define and track performance metrics (KPIs, SLAs, SLOs) for operational effectiveness and maturity.
  
  

Team Management

• Lead, coach, and develop a multidisciplinary team of cybersecurity analysts.
• Foster a high-performance culture built on trust, accountability, and continuous learning.
• Drive workforce planning, hiring, and onboarding of new talent as needed.
  
  

Qualifications

• Bachelor’s degree in computer science or equivalent .
• Industry certifications such as CISSP, GCIH, GCIA, CISM, or Security+ are assets.
  
  

Experience

• 5–8 years of experience in cybersecurity with at least 3 years in a leadership or operations management role.
• Proven experience managing security operations, incident response, or SOC environments.
• Experience with vulnerability, user awareness programs, and threat intelligence strongly preferred.
  
  

Technical Skills

SKILLS AND ABILITIES

• Expertise in SIEM, EDR, IDS/IPS, DLP, vulnerability scanners, and related security platforms.
• Strong understanding of attack techniques and mitigation tactics (MITRE ATT&CK, TTPs).
• Familiarity with frameworks such as ISO 27001, NIST CSF, and CIS Controls.
• Experience working across hybrid environments (cloud, on-premise, OT) is an advantage.
  
  

Soft Skills

• Strong leadership and crisis management skills.
• Requires strong customer focus, organizational skills, ethics, and adaptability to change.
• Result oriented with a commitment on team success.
• Good communication skills with technical stakeholders and comfortable with non-technical stakeholders.
• Analytical and problem-solving mindset.
• Ability to work under pressure during critical incidents.
• Team player and ability to collaborate with multidisciplinary teams.
  
  

LANGUAGES

• Fluent in French and English (written and spoken).
  
  

Knowledge of English is required for this specific position as Kruger deals with partners across North America and the successful candidate will be required to communicate frequently with them. Kruger has taken all reasonable steps to avoid imposing English language requirements, including assessing the actual language needs associated with the duties to be performed, ensuring that the language skills already required of other employees were insufficient for the performance of those duties, and limiting as much as possible the number of positions with duties requiring English language skills.