Sr. ServiceNow Developer

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

We are looking for a Senior ServiceNow Developer who will be responsible for designing, developing, and implementing ServiceNow applications and solutions to meet complex business requirements. This role goes beyond traditional ServiceNow responsibilities, allowing you to leverage your expertise in software development and contribute to other critical projects across Bayshore Healthcare. The position involves full-stack development, custom app building, and integrating ServiceNow with other enterprise systems. You will be able to take part in brainstorming and bringing new ideas to the table, this role offers a unique opportunity to shape and elevate our ITSM strategies.

In This Role, You Will

• Assist in conducting proofs of concept to optimize the utilization of ServiceNow modules for the business.
• Custom Development & Configuration (ServiceNow): Lead the design, development, and deployment of custom ServiceNow applications, including building new features, scripting, and enhancing existing modules.
• Platform Expertise (ServiceNow): Develop and manage Business Rules, Script Includes, UI Actions, and other scripted elements to drive efficient and scalable solutions.
• ServiceNow UI Customization: Create and maintain custom UI pages using ServiceNow’s UI Builder, Content Management System (CMS), and CSS for enhanced user experiences.
• Demonstrate the ability to work on multiple projects simultaneously, showcasing strong time management skills.
• Cross-Platform Solution Design: Collaborate with stakeholders to translate business requirements into technical designs across multiple platforms, ensuring holistic and robust solutions that are scalable, efficient, and aligned with best practices.
• Troubleshooting & Optimization: Identify, diagnose, and resolve technical issues across the ServiceNow platform and other software applications, ensuring optimal performance and stability.
• Agile Development & Collaboration: Work in an agile environment, actively participating in sprint planning, reviews, and retrospectives. Provide technical guidance and mentorship to junior developers as needed.
  
  

Work Location : Bayshore Healthcare, National Office, Mississauga ON

Hybrid – At least 2 days onsite weekly

Skills/Qualifications

• Computer Science Diploma or Degree, or related work experience.
• ITIL Foundation certification or training.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
• ServiceNow Advanced System Administrator certified or trained.
• ServiceNow Scripting certification or training is a plus
• ServiceNow Certified Implementation Specialist Certification is an asset.
• ServiceNow CMDB implementation experience.
• ServiceNow Service Mapping design experience.
• 5+ years of experience working with ServiceNow modules and applications, such as ITSM, ITOM, ITBM, etc.
• 5+ years of hands-on development experience in general module configuration on the ServiceNow Platform.
• Strong knowledge and experience in integrating various systems with the ServiceNow Platform, including REST, SOAP, Integration Hub, workflows, etc.
• Ability to conduct research and development to explore innovative ways to leverage the ServiceNow platform.
• Hands-on experience with ServiceNow implementations and/or migrations.
• Proficiency in relevant tools and technologies, such as Java, C++, Python, R, SQL, is highly beneficial.
• Demonstrated experience in ServiceNow development, customization, and administration, including ITSM Packages, JavaScript, ACL, Workflow, Web Services (SOAP, REST), Glide, SQL, XML, JSON, Version upgrade, and patching.
  
  

Primary Location

ON-Mississauga