Principal Product Manager

Overview

The QBO Web - Traffic to Start team is chartered to transform QuickBooks.com into an AI-powered expert platform, positioning the brand for future growth. As a Principal Product Manager on this team, you will play a pivotal role in shaping the future of the QuickBooks web platform with a focus on nurturing visitors and driving confidence to purchase.

What you'll bring

• 10+ years of experience designing and delivering world-class web platforms as a Product Manager, with a focus on AI and platform-centric experiences.
• Proven success in creating innovative products that deliver extraordinary outcomes, particularly in complex technical environments.
• Strong working knowledge of AI/ML personalization and a deep understanding of machine learning orchestration systems to drive user engagement.
• Strong working knowledge of design systems and web design patterns, with the ability to translate these into highly configurable, personalized experiences.
• Demonstrated ability to operationalize product plans and communicate results effectively to stakeholders at all levels.
• Undergraduate degree in Computer Science, Electrical Engineering, Math, Business, or a related discipline; MBA or MS preferred but not required.
• Experience managing large, cross-functional projects across the entire product lifecycle, involving multiple teams and departments.
• A deep understanding of customer needs and the ability to leverage technology to deliver innovative solutions.
• Strong communication skills, with an ability to present complex ideas clearly to senior leadership and cross-functional teams.
• Entrepreneurial mindset, comfortable working in a fast-paced, ambiguous environment.
  
  

How you will lead

• Lead the strategy and execution of try-before-you-buy and/or AI-powered guided journeys that move low- to mid-intent prospects toward conversion
• Design and scale a personalized AI-powered search experience and unifying pre- and post-auth behaviors to inform dynamic visitor profiles
• Coach junior members of the team in the areas of onboarding and mobile web strategies
• Champion the creation of key capabilities and systems to support experiences, site performance, and instrumentation
• Collaborate effectively in a highly matrixed org with design, engineering, web ops, go-to-market tech teams, and marketing teams
• Define and measure KPIs, using data analysis to optimize customer journeys, and report out on business performance
• Leverage tools like FullStory and Adobe Analytics to inform design and drive customer engagement
• Optimize operational models (process, people, structure, partnerships) to support agile, data-driven decision-making and drive business outcomes.