Customer Service Agent

As a Customer Service Agent for our Sherbrooke’s call
centres, you’ll support clients with their banking needs and help them use our
electronic solutions. You’ll have a positive impact on clients by listening
closely to their needs and offering excellent customer service.
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Your role

• Answer
  client calls
• Listen
  to clients' needs and offer personalized solutions.
• Help
  clients use our banking applications
• Advise
  and offer transaction or credit solutions
• Refer
  clients with specialized needs to your colleagues
• Collaborate and share knowledge with your colleagues

The
Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 am to 10 :00 pm and
Saturday and Sunday from 9:00 a.m. 5:00 pm. Your work schedule is variable, and
you’ll be informed of your schedule three weeks in advance.

Your team

We offer
a stimulating and inclusive work environment. You’ll be surrounded by experts,
trainers and managers who will help and guide you in your role. In addition,
you’ll work with colleagues in an environment that fosters to learning and
growth.

Learning and development

You will
begin with a seven-week on-the-job training. You’ll be able to experience the
call centre environment and get to know your colleagues.

Your
on-the-job training will focus on learning how to help clients over the phone.
You'll be supported by a remote trainer who will help you learn about your
role, our products, and our technologies.

Many
options will be available; you could advance in the same role, get promoted,
develop within the sector, and more. We offer many career opportunities and
encourage internal mobility. In addition, we offer a reimbursed training program to support your professional and personal development.

Prerequisites

• High
school diploma

•
Customer service experience

•
Promote the values of partnership, empowerment and agility

•
Eagerness to develop your skills

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Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to
help promote your wellbeing and that of your family.

• Health and wellness program, including many options


• Flexible group insurance


• Generous pension plan


• Employee Share Ownership Plan


• Employee and Family Assistance Program


• Preferential banking services


• Initiatives promoting community involvement


• Telemedicine service


• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs
and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We
actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing
communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.  
Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.
We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know
during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?