General Manager- Cambridge
Encore Auctions
Date: 8 hours ago
City: London, Ontario
Contract type: Full time
Encore Auctions gives our customers opportunities to acquire an extensive variety of thousands of products, sometimes at a fraction of the retail price! It is a great way to keep products out of the landfill, and keep money in your pocket! Bidding in an online auction is an engaging, adrenaline-fueled experience that never fails to delight when you win an item you really wanted! Whether you are a new bidder or a seasoned one, each auction is new and exciting!
As a growing leader in the online auction industry, Encore Auctions specializes in selling new, returned, undeliverable and overstocked items acquired from major online retailers. We are pleased to announce that we are expanding our business to Cambridge, Ontario so we are seeking a dynamic and results-driven General Manager to lead our operations, drive performance, and foster a positive team culture. The successful candidate will be trained in our London ON warehouse; reliable transportation will be required.
Position Overview
The General Manager will report to the Director of Operations and oversee all day-to-day warehouse and customer service operations, ensuring efficiency, warehouse productivity, safety, and high customer satisfaction. This leadership role requires strong organizational and communication skills, as well as the ability to motivate and manage a diverse team of approximately 20 staff.
Key Responsibilities
How To Apply
If you're a motivated individual who has a knack for maintaining seamless operations and successfully mentoring a team please apply now!
As a growing leader in the online auction industry, Encore Auctions specializes in selling new, returned, undeliverable and overstocked items acquired from major online retailers. We are pleased to announce that we are expanding our business to Cambridge, Ontario so we are seeking a dynamic and results-driven General Manager to lead our operations, drive performance, and foster a positive team culture. The successful candidate will be trained in our London ON warehouse; reliable transportation will be required.
Position Overview
The General Manager will report to the Director of Operations and oversee all day-to-day warehouse and customer service operations, ensuring efficiency, warehouse productivity, safety, and high customer satisfaction. This leadership role requires strong organizational and communication skills, as well as the ability to motivate and manage a diverse team of approximately 20 staff.
Key Responsibilities
- Monitor shipping and receiving and product handling
- Oversee daily operations of the warehouse and customer service/ pick-up areas
- Lead and manage two Team Leaders and approx 16-18 staff, including training, and performance management
- Ensure compliance with OHSA and company policies
- Help develop and execute strategies to improve operational efficiency and customer satisfaction
- Analyze reports and KPIs (Key Performance Indicators) to identify areas for improvement
- Collaborate with senior leadership on budgeting, planning, and forecasting
- Partnering with the HR Manager to identify hiring needs, training and developing staff
- Set clear objectives and performance metrics for the teams, ensuring alignment with larger organizational goals Foster a culture of collaboration, accountability, and continuous improvement
- Support the development and implementation of operational strategies that support the company's business objectives
- Continuously evaluate and improve operational processes to drive efficiency, reduce costs, and increase productivity
- Implement new systems or technologies to streamline operations and improve overall performance
- 5 - 8 years experience in a management role within a warehouse or logistics environment
- Strong demonstrated leadership, problem-solving and decision-making skills
- Experience with inventory management and customer service operations
- Knowledge of workplace health and safety best practices
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, hands-on environment
- Proficiency with warehouse and inventory software systems is an asset
- Ability to Pivot to the changing world of liquidations
- Proven ability to lead, motivate, and manage cross-functional teams in a metrics driven environment
- Experience with project management
- Ability to facilitate and develop team leaders into Managers
- Strong negotiation and conflict resolution skills
- High integrity, professionalism, and a proactive, solutions-oriented mindset
- Competitive salary and performance-based incentives
- Comprehensive health and dental benefits
- Opportunities for career advancement
How To Apply
If you're a motivated individual who has a knack for maintaining seamless operations and successfully mentoring a team please apply now!
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