Manager, Key Accounts - Amazon US

WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We are seeking an experienced and strategic Manager, Key Accounts - Amazon US. In this role, you will manage our Amazon US account, executing high-impact commercial strategies to exceed KPIs, unlock new growth opportunities, and deliver an exceptional customer experience.

This is a hybrid role based out of our Toronto office.

WHAT YOU'D BE DOING IN THIS ROLE

• Manage and execute a comprehensive online commercial strategy that drives the digital experience, maximizes sales, and achieves KPIs
• Partner with performance marketing to develop campaigns that drive traffic, enhance brand visibility, and increase conversion
• Analyze key online performance metrics and translate insights into actionable strategies to grow online sales through optimization efforts
• Enhance product detail pages by managing and optimizing content, including images, descriptions, and keywords, to enhance visibility, improve SEO, to drive higher traffic and conversion
• Oversee the day-to-day operations of the account, ensuring seamless order management, customer service and inventory management
• Execute the assortment and content strategy in collaboration with brand and creative teams to enhance the digital experience
• Collaborate closely with the demand planning team to accurately forecast sales, ensure sufficient stock levels, and optimize inventory to meet customer demand
• Prepare and deliver monthly and quarterly sales reports, revising strategies as needed based on actualized sales and market trends
• Exhibit a strong understanding of all drivers of business performance, utilizing both quantitative and qualitative data to consistently optimize strategy and execution across partners
• Build and nurture strong partnerships with the account, fostering collaboration and trust to drive mutual growth and success
  
  

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Direct working experience with Amazon is a must to be considered
• Proven track record of driving incremental revenue by leveraging sales insights, performance marketing, pricing, and product performance
• Strong problem solver and negotiator with excellent follow up skills and the ability to build solid collaborative relationships with internal and external stakeholders
• Ability to demonstrate well-developed business + analytical acumen and an understanding of how to implement/manage change
• Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
• Requires strong oral and written communication skills, as well as interpersonal and team building capabilities with internal functional groups as well as with external partners
  
  

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Work from anywhere 4 weeks per year.
• A hybrid work model (for applicable roles).
• Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
• A dog-friendly office (and lots of cute dogs to play with).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• A generous discount on DECIEM products for you, your family, and your friends.
  
  

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

• Do the right thing
• Create impact
• Respect small things
• Care too much
• Be the future
  
  

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

#SP