Service Manager

DIN TAI FUNG RESTAURANTS

LOCATION: 1132 Alberni St, Vancouver, BC V6E 1A5

SALARY RANGE FOR SERVICE MANAGER: $80,640 - $96,770 CAD annual base salary

BENEFITS FOR SERVICE MANAGER:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Bonus Eligible
• Opportunities for growth; we love promoting within!
  
  
  

JOB PURPOSE:

The Service Manager works in partnership with the Service Manager 2 by leading the food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.

JOB RESPONSIBILITIES:

• Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
• Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride.
• Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
• Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.
• Assist with managing cleaning supplies and service tools essential for efficient FOH operations
  
  
  

JOB REQUIREMENTS FOR SERVICE MANAGER:

• High school diploma or equivalent
• 3+ years restaurant experience in casual or upscale casual dining
• Standing long hours
• Lifting 20+ lbs
• Hot and cold temperature exposure
  
  
  

PREFERRED QUALIFICATIONS:

• 1+ years of restaurant lead or supervisory experience preferred
  
  
  

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V