Client Training Specialist

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sounds like a dream come true? You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom.

We're growing like crazy, and that's where you come in. We're looking for you to become our newest training specialist!

About The Gig

• Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class
• Ensure customers are familiar (some might say experts) with using the platform in their classroom
• Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform
• Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor
• Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class
• Work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value.
• Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features
  
  

About You

• You have 1-2 years of client-focused work experience
• You have experience in meeting and exceeding metrics, KPIs or sales quotas/targets is preferred
• Someone with a passion for learning design, ideally with a background in teaching/coaching/training
• You are very organized and comfortable managing a high volume of training sessions and tasks
• Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)
• Someone with strong attention to detail, you don’t stray away from providing direct feedback to customers, who are customer-obsessed and ensures every interaction provides value
• Familiar with technology and competent with computers
  
  

Why Team Members Love Working At Top Hat

• A noble mission that creates meaningful, fulfilling work
• A team that cares deeply for customers and for each other
• Flexible, remote first work environment
• Professional learning and development for all role levels
• An awesome and welcoming Toronto HQ
• Competitive health benefits that start on day one
• A management team focused on performance, growth, engagement and connection
• Our winning strategy and market potential
• Innovative PTO policy with lots of time and space for self-care
• Passionate customers that believe in us—and what we do
• A chance to work with new tech like generative AI—and see the customer impact