Payment Operations Specialist

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership management.

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually.

Caring is at the core of Amilia’s culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

What to expect:

At Amilia, we help mission-driven organizations—from nonprofits to municipalities—spend less time on admin and more time doing what they love. Our platform simplifies program management and payments so communities can thrive.

We're looking for our very first Payment Operations Specialist to help shape the backbone of our payments function. In this hands-on, high-impact role, you’ll partner with our Director of Payments & Compliance to drive day-to-day operations while building the processes that will scale with us.

You’ll be responsible for:

• Oversee daily operations like merchant onboarding, transaction reviews, payouts, chargebacks, and fraud flags
• Conduct compliance and risk reviews for new merchants and nonprofit organizations
• Create training materials and resources to help the team understand payment workflows
• Monitor payment activity for fraud, policy violations, or non-compliance issues
• Partner with Sales, Support, Success, and Product to troubleshoot and improve payment-related processes
• Help document and refine scalable workflows for risk, compliance, and platform operations
• Support PCI-DSS, SOC 2, and other audit and certification efforts
• Maintain dashboards, reports, and metrics to track operational performance and drive improvement

What we want from you:

• 2+ years of experience in payment processing operations, fintech, merchant onboarding, compliance, or related areas.
• A solid understanding of core payment processing operations: onboarding, transaction monitoring, chargebacks, and fraud detection.
• Great organizational skills and attention to detail—you’re confident working with structured processes, documents, and data.
• Excellent communication skills in English and French, both written and verbal. You can translate complexity into clarity.
• A builder’s mindset: you like to streamline processes, write documentation, and bring order to chaos.
• Experience with platforms like Paysafe, CardConnect, Stripe, Adyen, Moneris, Global Payments, etc.

What you’ll get from us:

• A competitive and progressive salary;
• A group RRSP employer contribution up to 5%;
• A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine;
• A $750 wellness allowance per year;
• The possibility of working in the office or at home
• A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays;
• Skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences;
• Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers;
• Weekly Bootcamp and Pilates classes for Amilians;
• 25% discount on annual membership for STM and EXO;
• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.