Assistant Property Manager

About Parkbridge Lifestyle Communities

Parkbridge Lifestyle Communities is Canada's leading developer and owner/operator of 90 residential and resort communities in six provinces from coast to coast. Parkbridge enriches the lives of Canadians by enabling couples to buy their first home sooner, seniors to downsize and enjoy a more carefree retirement, and families to vacation at RV resorts that benefit from activity programs and included amenities. An operating platform of QuadReal Property Group, Parkbridge manages and continually invests in the properties it owns and operates, creating a longstanding relationship with our customers and vibrant communities with quality amenities.

Visit www.parkbridge.com for more information.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.
www.quadreal.com

Role Description:

We are seeking a detail-oriented and customer-focused Assistant Property Manager to support the daily operations of our residential portfolio in Lower Mainland and Vancouver Island, based in Surrey. The Assistant Property Manager will work closely with the Property Manager to ensure the efficient management of the property, maintain tenant satisfaction, and handle administrative tasks. This role is ideal for someone with strong organizational skills, a desire to work in property management, and the ability to provide exceptional service to tenants and vendors.

Key Responsibilities:

Property Operations Support:

Assist the Property Manager in overseeing the day-to-day operations of the property, ensuring smooth and efficient functioning.
Conduct regular property inspections and report any maintenance or safety concerns
Coordinate maintenance requests and follow up to ensure timely completion of repairs.
Assist in organizing preventive maintenance schedules for the property.

Residents Relations and Communication:

Serve as a point of contact for tenants, responding to inquiries, addressing concerns, and providing exceptional customer service.
Assist with lease administration, including processing new leases, lease renewals, and terminations.
Maintain positive tenant relations by addressing issues in a timely and professional manner.
Assist in enforcing lease agreements and property rules and regulations.
Help with move-in/move-out processes, including conducting inspections and preparing rental homes/sites for new tenants.
Promote a positive community atmosphere by addressing tenant concerns and fostering good relationships.

Leasing and Administration:

Assist in marketing available rental units, including updating listings, coordinating showings, and responding to prospective tenant inquiries.
Assist with tenant screening, including processing applications, conducting background checks, and gathering references.
Prepare and review leasing documents, ensuring accuracy and compliance with company policies and legal requirements.
Carry out lease administration
Maintain accurate records of all transactions, maintenance requests, and resident interactions.
Perform general administrative duties, such as answering phone calls, emails, and maintaining tenant files.
Prepare and distribute notices to tenants, including rent reminders, policy updates, and other important communications.

Financial Management Support:

Assist with rent collection and ensure timely payment by tenants. Follow up on overdue payments and assist with issuing late notices.
Assist in managing property budgets and ensuring expenditures stay within budgetary limits.
Collect rent and manage late payment issues, including issuing notices for non-payment.

Compliance and Legal:

Assist in preparing the property for inspections and ensuring compliance with health, safety, and building codes.
Help the Property Manager manage evictions and legal notices, ensuring proper procedure is followed.
Familiarity with local, tenancy laws and regulations.

Team Support (if applicable):

Assist in managing on-site staff and vendors, ensuring tasks are completed according to schedule and quality standards.
Provide guidance and support to maintenance staff and leasing agents when needed.

Qualifications:

High school diploma or equivalent; bachelor’s degree in real estate, business, or a related field is a plus.
1-3 years of experience in property management or a customer service role.
Knowledge of property management software (e.g., Yardi is preferred.)
Strong communication and interpersonal skills, with the ability to work effectively with tenants, staff, and vendors.
Good organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
Ability to handle tenant concerns and complaints in a professional and calm manner.
Ability to work independently and as part of a team.

Additional Skills:

Basic understanding of accounting principles and budgeting.
Problem-solving skills, with the ability to address and resolve issues efficiently.
Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software.
Ability to handle emergency situations effectively and professionally.

Work Environment:

This position may require occasional evening or weekend work to accommodate tenant needs or property issues.
May involve occasional on-call duties for urgent maintenance or tenant matters.
Occasional travel may be required if managing multiple properties.

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Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.