Customer Care Representative (Leduc)

Job Posting: Customer Care Representative - Leduc
Job Category: Corporate Services & Stakeholder Relations
Requisition Number: 6-25
Application Deadline: Until a suitable candidate is found.
Wages: $33.60 – $38.21 per hour

Apex Utilities Inc. is a provincially regulated natural gas distribution utility delivering safe, reliable, clean, and affordable natural gas service to over 82,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta. Supporting Albertans since 1954, Apex operates over 21,000 km of natural gas pipelines and over 600 pressure and regulating stations through a network of 16 district offices. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

What You Will Do:

In this full-time unionized position of Customer Care Representative, you will play an essential role within our Corporate Services & Stakeholder Relations. Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m.

Your responsibilities will include, but are not limited to:

• Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies;
• Generating and dispatching appropriate service orders to field personnel;
• Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system;
• Receiving and processing natural gas emergency call from customers and/or emergency services;
• Maintaining working relationships with Settlement, Band and Reserve administration;
• Maintaining call answer levels to comply with Alberta Utilities Commission requirements and;
• Providing after hours on call coverage between October 31 and April 15.

What You Will Bring:

Required qualifications:

• Business related Certificate from a recognized post-secondary institution;
• Minimum of two years’ experience in a call center/telephone customer service environment; and
• Specific call center agent or customer service training.

Preferred skills and qualifications:

• Strong keyboarding skills;
• Excellent spoken and written communication skills; and
• Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies.

If you meet most but not all qualifications, you are still encouraged to apply.

What We Will Provide:

Apex Utilities Inc. is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:

• Competitive compensation with incentive program.
• Comprehensive health, dental, prescription, and vision benefits.
• Retirement & savings plans.
• Insurance coverage for Life, LTD, and AD&D.
• Employee Assistance Program for legal, financial, and health-related support.
• Generous leave policies, including vacation, flex, and volunteer day for work-life balance.
• A flexible work model tailored to the requirements of both office and field staff.
• A safety-centric culture.

Inclusive Workplace:

At Apex Utilities Inc., we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

If you are eager to be a part of our team and make a difference in the energy industry, please submit your resume and cover letter in confidence through our career page at Careers - Apex Utilities. We look forward to receiving your application!