Care Coordinator, Adult Day Program and Overnight Respite
Perley Health
Date: 1 day ago
City: Ottawa, Ontario
Contract type: Full time
- Supervises and manages the day-to-day operations and delivery of the adult day program and short-stay overnight respite services.
- Ensures clients are set up with required care and services in a timely, coordinated manner, in collaboration with the client, their family, caregiver, substitute decision-maker, if any, and any other person(s) designated by them the right to participate in their care. The integrated individual care plans will specify the types of services provided to participants depending on which program they are attending.
- Maintains professional, ongoing communication with Ontario Health at Home, the client, their family, caregivers, and other contacts involved in their care with respect to their participation in the programs and services.
- Provides information and communicates about care and service needs with the client.
- Ensures that each client has an individual care plan, and that each care plan is implemented effectively, monitored, and modified for the best possible outcomes during their participation in the programs.
- Identifies resources and training required to maintain the integrity of the programs and services to ensure high quality, safe care.
- Organizes resources, identifies tools and implements routines/procedures necessary to support efficient program and service delivery.
- Co-ordinates the establishment, review and revision of program specific policies and procedures
- Ensures accurate and legible documentation on client care to meet service accountability requirements and effective communication between care providers and community partners.
- Assist with recruitment, and selection of direct service staff and oversees their orientation and training at an ongoing basis.
- Leads discipline related investigations, administration and the performance evaluation of employees providing adult day program and overnight respite services.
- Responsible for supervising and scheduling day program and overnight respite staff.
- Assists staff in developing critical thinking skills and insight to identify and report changes in client conditions and needs.
- Supports direct service staff in growth and development, identifying areas of improvements and operating within scope of practice.
- Identifies education and in-service needs for staff and addresses those needs as it pertains to the quality care and program services.
- Establishes good labor relations through knowledge, interpretation, and implementation of organizational polices and collective agreements for unionized staff.
- Working within the HCCSS allocated funds from Ontario Health.
- Design and implement evaluation and data collection methods using applicable systems (i.e., AlayaCare)
- Collect, monitor, prepare, analyze and report required information for the identified performance indicators and data management to successfully evaluate progress of clients in the program and the program overall.
- Collaborates with internal and administrative stakeholders, as well as external providers, partners, government departments and agencies and funders in coordination with Manager, Community Programs.
- Meet and collaborate with the HCCSS, Ontario Health at Home and other CSS partners in coordination with the Manager, Community Programs.
- Identifies, prioritizes, and reports quality and risk issues and concerns.
- Identifies resources and implements programs and interventions to resolve quality of care issues.
- Monitors and ensures program processes and procedures comply with all federal, provincial, and regional professional standards and regulations, including Ontario Health East Adult Day Program Guidelines.
- The Care Coordinator will have a degree or diploma in Gerontology, Health, Social Services, Therapeutic Recreation, Recreation and Leisure Studies or a related field with a minimum of 3 years supervisory experience. Applicants with alternate education and experience will be considered. Previous related experience required to perform the job: 3-5 years.
- Experience in leadership, specifically in healthcare, adult day programs, overnight respite services, and long-term care leading multi-disciplinary teams is considered an asset.
- Comprehensive knowledge of older adult issues, and the continuum of care for seniors' health.
- Excellent communication, interpersonal and organizational skills.
- Ability to negotiate, problem solve and manage conflict
- Demonstrated leadership skills and ability to organize self and others.
- Team player, able to motivate others and recognize the contributions of all staff.
- Knowledge of project management practices, tools and accountabilities.
- Knowledge of relevant legislation, gerontology, dementia care methods and skills required to provide client centered care.
- Visionary and committed to providing excellence in senior care.
- Bilingualism is an asset.
- Knowledge of InterRAI-Community Health Assessment (CHA) an asset. Training in InterRAI-CHA Assessment Training is preferred.
- Computer literate and able to use and navigate data collection systems to generate electronic reports is a requirement.
- Ability to use tools such as Microsoft software (i.e., Outlook, Word, and Excel).
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