Loyalty Program Associate Specialist

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

Loyalty Program Associate Specialist - Hybrid

• Do you thrive on creating exceptional customer experiences that drive loyalty and growth?
• Are you passionate about building relationships and promoting programs that enhance customer retentions?
• Do you enjoy working in the field, engaging with customers and sales teams to drive program success?

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As the Loyalty Program Associate Specialist, you will report to the Sr. Manager of Strategy and Sales Enablement and be responsible for contributing to a seamless customer experience and increased revenue generation for the Canon Corporate Perks Program.

Key Responsibilities:

• Developing customer experience plans for Perks programs in collaboration with Sales, Service, Marketing and Business Planning.
• Focusing on action items such as program positioning, in-field tools, promotional programs, and offers.
• Promoting the Corporate Partner program to targeted customers using SalesForce and attending customer meetings.
• Facilitating sign-ups for existing Canon customers and coordinating corporate account creations.
• Training new program partners on Canon’s Corporate Partner Program and assisting with individual employee account creations.
• Recommending and receiving high-impact Corporate Partner Program communication materials and delivering them to potential and existing program partners
• Monitor Corporate Partner Program sales data, customer data (including trends), and Key Performance Indicators (KPIs), and gather market intelligence for program improvements.
• Provide input to management regarding KPIs' development, monitor those KPIs, and prepare reports relating to DSD Customer Experience Programs.

To Succeed, You Will Need:

• Post-secondary education in Business or related fields.
• A minimum of 3 years' experience in the sales or marketing department is required.
• Ability to use analytical skills to interpret customer data.
• Intermediate time management/multi-tasking abilities to manage competing priorities and projects
• Basic process management skills for following established processes
• Intermediate MS Office, particularly PowerPoint for presentations and Excel for data filtering (pivot tables)
• Basic SalesForce, Magnolia
• Fluency in both French and English is an asset

Why Join?

HYBRID WORK

• We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks
• On-site cafeteria and outdoor patio
• Employee gym and fitness centre
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Event

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [email protected] or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.