Data Center Technical Deployment Analyst
Equinix
Date: 1 day ago
City: Brampton, Ontario
Contract type: Full time
Who are we?
Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Technical Deployment Management team focuses on the physical implementation of all deployments (including EIS and change orders) in the data center. As a Technical Deployment Analyst, you will plan, monitor and manage data center customer implementations from initiation through completion, including the oversight and coordination with vendors. You will also deliver data center project implementations on-time according to customers' specifications, meeting customers' and Equinix's quality standards.
Responsibilities
Customer Order: Requirements & Support
Résumé du poste
L’équipe des déploiements techniques est responsable de la mise en place physique de tous les déploiements (y compris ceux d’Equinix Infrastructure Services et les demandes de modifications) dans les centres de données. À titre d’analyste des déploiements techniques, vous planifiez, surveillez et gérez la mise en œuvre des projets des clients, du début jusqu’à la fin, y compris la surveillance et la coordination des fournisseurs. Vous exécutez les projets des clients dans les délais prescrits selon les spécifications des clients et conformément aux normes de qualité établies par le client et par Equinix.
Responsabilités
Commandes clients : besoins et soutien
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Technical Deployment Management team focuses on the physical implementation of all deployments (including EIS and change orders) in the data center. As a Technical Deployment Analyst, you will plan, monitor and manage data center customer implementations from initiation through completion, including the oversight and coordination with vendors. You will also deliver data center project implementations on-time according to customers' specifications, meeting customers' and Equinix's quality standards.
Responsibilities
Customer Order: Requirements & Support
- Documenting and validating customer's order requirements
- Develops technical knowledge base of the Data Centers
- Creates task list to document and understand the customer's deployment
- Development of project implementation plans
- Works on assigned project activities
- Inventory auditing and records keeping during project implementation
- Investigations and resolutions of customers' and cross-functional issues during project implementation
- Follow Equinix Operations Policies and Processes
- Follows business and/or technical processes within the Data Center
- Identify opportunities for improvement for basic or narrowly focused processes (e.g. Order fulfillment process)
- Utilize business systems (i.e. Siebel Fulfillment) within Equinix
- Supports the team in ensuring Operations provisioning data is accurately input into Equinix business systems (i.e. Siebel Fulfillment)
- Supports any physical audit efforts
- Supports the team and Data Center Operations Support on any required Vendor support
- Demonstrated operations / project management experience in a Data Center environment
- Bachelors degree in IT-related or Electrical / Mechanical Engineering field preferred
- Bilingual Canadian French a plus
Résumé du poste
L’équipe des déploiements techniques est responsable de la mise en place physique de tous les déploiements (y compris ceux d’Equinix Infrastructure Services et les demandes de modifications) dans les centres de données. À titre d’analyste des déploiements techniques, vous planifiez, surveillez et gérez la mise en œuvre des projets des clients, du début jusqu’à la fin, y compris la surveillance et la coordination des fournisseurs. Vous exécutez les projets des clients dans les délais prescrits selon les spécifications des clients et conformément aux normes de qualité établies par le client et par Equinix.
Responsabilités
Commandes clients : besoins et soutien
- Documenter et valider les besoins des commandes clients
- Développer une banque de connaissances techniques des centres de données
- Créer une liste de tâches pour bien documenter et comprendre le déploiement client
- Développer des plans de mise en œuvre des projets
- Exécuter les activités de projets assignées
- Vérifier l’inventaire et tenir les dossiers à jour durant la mise en œuvre du projet
- Examiner et résoudre les questions clients et transversales durant la mise en œuvre du projet
- Respecter les politiques et processus opérationnels d’Equinix
- Suivre les processus d’affaires et techniques dans les centres de données
- Dégager des possibilités d’amélioration de processus de base et très ciblés (p. ex. processus de traitement des demandes)
- Utiliser les systèmes administratifs en place à Equinix (Siebel Fulfillment)
- Appuyer l’équipe en s’assurant que les données de provisionnement de l’équipe des Opérations sont correctement entrées dans les systèmes administratifs d’Equinix (Siebel Fulfillment)
- Soutenir les vérifications physiques
- Fournir de l’assistance à l’équipe et à l’équipe de soutien opérationnel au centre de données pour toute requête de soutien en lien avec un fournisseur
- Expérience démontrée des opérations/de la gestion de projets dans un centre de données
- Baccalauréat dans un domaine lié aux technologies de l’information, en génie électrique ou mécanique préféré
- Bilinguisme français canadien-anglais un atout
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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