information technology (IT) support technician

Telecom Metric


Date: 1 day ago
City: Kingston, Ontario
Salary: CA$71,000 per year
Contract type: Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Bachelor's degree
  • Experience: 2 years to less than 3 years
  • or equivalent experience

  • Work setting

  • Help desk
  • Telecommunications industry
  • Office building

  • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents
  • Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
  • Evaluate and install computer hardware, networking software and operating system software
  • Provide problem-solving services to network users
  • Implement data, software and hardware security procedures
  • Set up local area networks and connections to the Internet

  • Supervision

  • No supervision responsibility

  • Certificates, licences, memberships, and courses

  • CompTIA Security+ Certification

  • Computer and technology knowledge

  • Shell script
  • iOS
  • Linux
  • Device drivers
  • Networking software
  • Networking security
  • Internet
  • Servers
  • Word processing software
  • Python
  • MS Active Directory
  • MS Office
  • MS Windows
  • SQL
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • Voice over IP
  • React Native
  • React.js
  • Zoho CRM

  • Security and safety

  • Criminal record check

  • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

  • Screening questions

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

  • Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

  • Financial benefits

  • Bonus
  • Life insurance
  • Mileage paid

  • Other benefits

  • Parking available
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