Service Coordinator / Dispatch

About This Career Opportunity

Black & McDonald’s Manitoba Service team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting to the Division Manager, the Coordinator/Dispatch position within the Service Division is primarily responsible to perform work scheduling, work order management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordinator/Dispatch will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties And Responsibilities (include But Are Not Limited To)

• Work Order creation, distribution, scheduling, status updates, changes, and overall management to completion
• Customer/client knowledge base updates
• Purchasing functions for materials, sub-contracts, refrigerant processes, etc.
• Adherence to B&M business process standards and procedures
• GPS tracking/reference for field staff to enhance customer responsiveness
• Preventive Maintenance and Service Call scheduling with field technicians, customer/client representatives, etc.
• Accommodation arrangements (hotels, flights, etc.) for field technician(s) out of town work
• Maintain and update on-call schedules and distribute to relevant parties
• Schedule and coordinate delivery, transportation, pick-up etc. of mobile equipment (elevating work platforms, material lifts, etc.)
• Schedule, update, and overall maintenance/ownership of electronic dispatch board (includes scheduling field Technicians for all work types)
• Receive service calls via phone or email request and action accordingly with field technicians, account managers, etc.
• Support a variety of administrative functions
• Customer work permits – execute customer specific processes for adherence to on-site security requirements/processes, operational hours, etc.
• General filing and organization
  
  

Competency Requirements (Skilled To Advanced Level)

• Change Orientation (open to change and the ability to identify where it is needed and how to make it happen)
• Communicates Effectively (verbally and in writing)
• Customer Focus (understands the needs and perspectives of both internal and external customers)
• Holds Self and Others Accountable (takes personal responsibility to meet commitments)
• Teamwork and Collaboration (works cooperatively and collaboratively with others)
• Values and Respects Others (encourages and supports diversity)
• Ability to work in a fast-paced environment and be self-motivated with excellent time management skills
  
  

Education & Skill Requirements

• Minimum 3-5 years relevant experience or a diploma in administration required
• Thorough knowledge of Computer Programs and Microsoft Office Suite
• Ability to communicate clearly and effectively and relate to technicians, customers and co-worker needs
• Geographical knowledge of service area and map reading skills
• Knowledge of industry is recommended, but not required
• Previous use and knowledge of JD Edwards and/or Oracle programming considered an asset
• Knowledge of Black & McDonald Limited
  
  

Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process. Additionally, all applicants must be legally entitled to work in Canada.

Black & McDonald welcomes and encourages applications from persons with accessibility accommodation requirements. Accessibility accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.