user support technician

Techise


Date: 2 days ago
City: Wetaskiwin, Alberta
Salary: CA$32.5 per hour
Contract type: Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week
  • Education:
  • Expérience:

  • Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

  • Work setting

  • Computer hardware or software retailer/wholesaler
  • Relocation costs covered by employer
  • Willing to relocate

  • Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

  • Supervision

  • 1 to 2 people

  • Certificates, licences, memberships, and courses

  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ Certification

  • Computer and technology knowledge

  • Android
  • Security software
  • Word processing software
  • .NET
  • MS Windows
  • TCP/IP

  • Security and safety

  • Bondable
  • Criminal record check

  • Transportation/travel information

  • Travel expenses paid by employer

  • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

  • Screening questions

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

  • Experience

  • 1 year to less than 2 years

  • Financial benefits

  • Gasoline paid

  • Other benefits

  • Transportation provided by employer
  • Parking available
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