Customer Service Agent Commercial Banking

As Business Advisory Services
Representative you’ll build a trust-based relationship with our business
clients. You’ll have a positive impact on clients with your ability to identify
business opportunities and your customer service experience.

Your role

• Support
  our business clients with their banking transactions and credit/banking needs and
  help them use our digital solutions


• Analyze
  and understand business client needs in order to provide advice on the
  best solution and/or digital products


• Offer
  a distinctive client experience


• Follow
  compliance and fraud prevention rules in effect.

Our Client Contact centre is
open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is
variable, and you’ll be informed of your schedule three weeks in advance.

Possibilty of hybrid work (under certain conditions)***

Your team

You’ll work with your manger
and a dynamic team of 90 employees in the Commercial sector of our Customer
Experience Centre

Our dynamic
work environments and cutting-edge collaboration tools foster a positive
employee experience. We value employees’ ideas. Whether through our surveys or
programs, regular feedback and ongoing communication is encouraged.

Learning and development

Your onboarding will involve
on-the-job training that will help you understand and experience the call
centre environment and get to know your colleagues. Trainers, colleagues, and
your manager will support you to help you reach your full potential.

 Prerequisites

• High school diploma
• Customer
  service experience
• Ability to
  identify business opportunities
• Bilingualism
  spoken and written (English/French) is essential because you’ll regularly do
  business with clients across Canada

Skills

• Experience
  and knowledge of call centre environments
• Eagerness
  to develop your skills
• Show
  attention to detail and honour your commitments
• Team
  spirit and the ability to adapt to frequent changes

#CCSM

#sacE

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 
 
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
 
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
 
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  
 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 
 
Come live your ambitions with us!