Customer Experience Agent
Tilt
Date: 1 day ago
City: Toronto, Ontario
Contract type: Full time
Remote
Tilt
Our mission is to make fashion accessible to all and inspire everyone to dress a little better. We believe e-commerce is in a rut, with brands lost in a decades-long void, lacking innovation, and mindlessly redesigning websites without fixing the real issue — making shopping fun and affordable.
Today, we are the UK's biggest live shopping platform focused on making shopping a joyful, social experience that brings people together and helps everyone level up their style. We're growing fast and hiring innovative problem solvers to build the future of shopping.
Culture
You'll play a key role in delivering an exceptional shopping experience. You'll help resolve customer issues through various platforms and share valuable customer insights to improve our innovative shopping experience.
What You'll Do
We're looking for someone ambitious, curious, and relentless—a no-ego problem solver excited to build the future of shopping. Additionally:
Our mission is to make fashion accessible to all and inspire everyone to dress a little better. We believe e-commerce is in a rut, with brands lost in a decades-long void, lacking innovation, and mindlessly redesigning websites without fixing the real issue — making shopping fun and affordable.
Today, we are the UK's biggest live shopping platform focused on making shopping a joyful, social experience that brings people together and helps everyone level up their style. We're growing fast and hiring innovative problem solvers to build the future of shopping.
Culture
- Seriously fast-paced and challenging
- Experimental and obsessed with one objective: to build a groundbreaking shopping experience for the world
- Extremely ambitious, friendly, and want to win together
- You will be proud of your work for years to come
You'll play a key role in delivering an exceptional shopping experience. You'll help resolve customer issues through various platforms and share valuable customer insights to improve our innovative shopping experience.
What You'll Do
- Represent Tilt with a positive, customer-first attitude
- Own and respond to seller support tickets via Zendesk
- Support general Customer Experience workflows and tickets when needed to maintain a full-picture understanding of user experience
- Share recurring customer feedback and trends with the team to enhance processes and fix root causes
- Partner with our Categories and Expansion team to identify and flag fraud risks
- Handle sensitive and confidential information with the utmost diligence
We're looking for someone ambitious, curious, and relentless—a no-ego problem solver excited to build the future of shopping. Additionally:
- Fluent in English
- 1+ years of experience in email/chat-based customer support
- The ability to juggle issue resolution and concise communication
- Evening and weekend availability, with flexibility to accommodate varying shifts based on business needs
- Experience working in a start-up environment
- Fluency in additional languages
- Knowledge of the fashion industry
- Stock Options
- Flexible and hybrid working as standard
- Canary Wharf office includes gym access
- Opportunity for periods of fully remote work, from any location
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