Business Analyst

Working with ISM will work wonders for your career!

The Business Analyst develops and costs computing technology solutions for moderately complex client/business needs such as hardware, software, personnel, communications and facilities. The position is responsible for procurement, budgeting, forecasting and business case development.

Work involves moderately complex client/business needs and management of small to medium size projects. The position displays a high degree of originality and ingenuity in devising new approaches and makes independent decisions required in planning, organizing and completing assignments.

The Business Analyst operates independently but may require direction in complex situations. The position coordinates with other projects to ensure efficient use of resources and may provide team leadership. The position interprets customer needs and makes recommendations in area of specialization and assumes ownership of customer satisfaction and deals with customer management.

Responsibilities

• Developing and costing computing technology solutions for client/business needs such as hardware/software, personnel, communications and facilities.
• Assisting in analyzing and communicating new product opportunities presented through future technology announcement.
• Assisting in the preparation of presentations related to current and future technologies to customers and ISM staff.
• Assisting with the acquisition of strategic hardware/software platforms for ISM contracts.
• Researching, developing, recommending and implementing capacity planning methodologies to reflect ongoing technology changes and customer requirements.
• Assisting in assessing customer needs for sales opportunities and researching ISM’s capabilities to meet identified needs.
• Assisting in responding/preparing requests for proposal documentation.

Qualifications

• University Degree, or diploma from a two year program in Computer Science/Data Processing or an equivalent combination of education, experience and training, plus 5-7 years knowledge of systems.
• Some experience in preparing customer proposals.
• Sound knowledge of business methodologies; business process re-engineering; business issues analysis and related tools; and all aspects of ISMC’s business.
• Strong analytical and problem solving skills, including the ability to analyze and forecast hardware and software technology trends.
• Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
• Demonstrated ability to train, make presentations and provide advice to both team members and clients.
• Ability to work productively in a team environment.
• Ability and initiative to learn and use new techniques, products and services.
• Skills and abilities acceptable to the client.

Key Skills & Abilities

The following skills and abilities are considered an asset for this position:

• CBAP Certified
• Salesforce Certified
• Siebel Certified
• 1 or more years of Salesforce experience
• 2 or more years of Siebel experience
• Technical hands-on experience implementing Siebel

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

To view the full job description and submit your application for this exciting career opportunity, please visit the ISM Canada Careers Portal: https://www.ismcanada.com/careers