front desk agent

Travelodge Fallsview Hotel


Date: 5 days ago
City: Niagara Falls, Ontario
Salary: CA$17.2 - CA$18 per hour
Contract type: Full time
  • Education:
  • Expérience:

  • Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

  • Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

  • Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Central reservation system (CRS)

  • Experience

  • Experience an asset
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 20 to 40 hours per week
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