Sales Assistant - Americas
Lallemand
Date: 4 days ago
City: Mirabel, Quebec
Contract type: Full time
Main Functions
Reporting to the Sales Director, Americas, the Sales Assistant, Americas will be primarily responsible for the administrative and logistical follow-up of a portfolio of clients in collaboration with account managers, working alongside the current sales assistant.
Responsibilities:
Required
Required
Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.
Lallemand Health Solutions specializes in the production of probiotics intended to serve the agri-food, parapharmaceutical, and pharmaceutical industries. With its manufacturing processes adhering to the highest standards of quality, the company provides probiotic strains that help millions of people improve their health and well-being.
On top of its extensive portfolio of ready-to-use probiotics (Lacidofil, Probiokid, Probio'Stick, Protecflor), the Health Solutions branch also tailor-makes unique formulas to respond to clients' unique needs. This process employs the Harmonium, Lafti, or Rosell strains.
The Lallemand Health Solutions team enjoys a stellar reputation, as one of the only companies that is authorized to produce the S.boulardii strain. Whether in North America, Europe, or Asia, your next pro-fessional challenge awaits you at Lallemand!
Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
Reporting to the Sales Director, Americas, the Sales Assistant, Americas will be primarily responsible for the administrative and logistical follow-up of a portfolio of clients in collaboration with account managers, working alongside the current sales assistant.
Responsibilities:
- Support account managers in the daily follow-up of their customer orders to ensure customer satisfaction and smooth deliveries:
- Produce and issue purchase orders, shipping documents, and invoices.
- Confirm orders with internal collaborators (multiple factories).
- Follow up on orders in production and inform the sales team.
- Update and distribute weekly customer reports.
- Maintain the file of customer logistics specifications.
- Assist account managers during customer visits: book conference rooms and meals, prepare presentation materials, etc.
- Collaborate with various internal departments (QA, QC, logistics, etc.) for various requests.
- Collaborate with account managers for accounts receivable management.
- Support sales team members in sending marketing documentation (specifications, various certificates, design formats for pouches, cases, etc.).
- Participate in various sales team meetings.
- Enter complaints into the complaint database.
- Update monthly customer forecasts in the Lallemand computer system (Cognos).
- Prepare and produce work materials for budget preparation by account managers and enter them into Cognos.
- Provide necessary assistance in the absence of a colleague.
- Participate in all other related tasks.
Required
- Hold a professional diploma or college diploma in secretarial studies, administration, or administrative assistant
- Have at least 3 years of experience in customer service in the manufacturing sector.
- Experience in an administrative support position for export sales in the pharmaceutical sector
Required
- Excellent oral and written communication skills in French and English (Spanish would be an asset).
- Excellent computer skills (Word, Excel, and PowerPoint). Knowledge of IBM Cognos and Microsoft Dynamics 365
- Attention to detail, rigor, and strong organizational skills
- Teamwork-oriented and customer service-focused
- Knowledge of incoterms and logistics (export)
Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.
Lallemand Health Solutions specializes in the production of probiotics intended to serve the agri-food, parapharmaceutical, and pharmaceutical industries. With its manufacturing processes adhering to the highest standards of quality, the company provides probiotic strains that help millions of people improve their health and well-being.
On top of its extensive portfolio of ready-to-use probiotics (Lacidofil, Probiokid, Probio'Stick, Protecflor), the Health Solutions branch also tailor-makes unique formulas to respond to clients' unique needs. This process employs the Harmonium, Lafti, or Rosell strains.
The Lallemand Health Solutions team enjoys a stellar reputation, as one of the only companies that is authorized to produce the S.boulardii strain. Whether in North America, Europe, or Asia, your next pro-fessional challenge awaits you at Lallemand!
Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
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