guest services agent - hotel

Best Western Plus Otonabee Inn


Date: 4 days ago
City: Peterborough, Ontario
Salary: CA$18 per hour
Contract type: Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week
  • Education:
  • Expérience:

  • Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

  • Work setting

  • Hospitality industry
  • Urban area
  • Hotel, motel, resort

  • Tasks

  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

  • Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

  • Security and safety

  • Vulnerable sector check
  • Criminal record check

  • Transportation/travel information

  • Own transportation
  • Public transportation is available

  • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

  • Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

  • Screening questions

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?

  • Experience

  • 1 year to less than 2 years

  • Other benefits

  • Free parking available
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