Clinic Assistant- Operating Room/Endoscopy/Surgical Daycare- Part Time

The Clinic Assistant provides clerical support to the Surgical Suites, provides assistance to the administration, physicians and staff, contacts patients and visitors. Daily routines include: data entry, reporting, reception and customer service, document distribution and ordering and monitoring of supplies; some special assignments may occur.

Duties

• Assist in the scheduling of Patients that require a surgical procedure. This includes booking patients into the meditech scheduling system.
• Receive and forward telephone or counter inquiries to the appropriate person and provide general information.
• Photocopy and collate documents for distribution, mailing and filing.
• Maintain and update manual or computerized filing, inventory, mailing and database systems.
• Open, sort and route incoming mail, manually or electronically.
• Send and receive messages using facsimile machines, web services or electronic mail.
• Collect and distribute statistics.
• Verify patient charts electronically and facilitate gathering of missing required documentation.
• Receive and direct employees, physicians, patients and visitors.
• Call patients to inform them of OR schedule changes
• Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
• Register patients according to policy as required.
• Other duties as assigned.
  
  

Qualifications

• Diploma in Office Administration, Health Office Administration Certificate or equivalent education and/or experience in a health care environment.
• Knowledge of medical terminology.
  
  

Knowledge, Skills & Ability

• Knowledge of medical terminology
• Proficiency in a Microsoft environment including experience in the development of spreadsheets, Word, and Outlook,
• Proficiency and accuracy in clerical tasks including data entry, keyboarding, filing systems, documentation etc.
• Proficiency in using telephone systems, data projectors, computers, and phone conference equipment.
• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations.
• Customer service, interpersonal and telephone skills.
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Ability to read, write and communicate to perform the duties of the position.
• Knowledge of hospital software applications such as Meditech, ADT, ADM and PHA, and Xerox.
• Behaviour consistent with Hospital Mission, ICCARE Values and Standards of Performance.
  
  

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.

Individuals will be selected on the basis of their ability, experience and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.