Accounts Receivable Specialist
Pomeroy Lodging
Date: 5 days ago
City: Calgary, Alberta
Contract type: Full time
We are looking for an Accounts Receivable Specialist to join our team!
If you are detail-oriented, thrive in a fast-paced environment, and have a passion for numbers and problem-solving—this is the perfect opportunity for you!
Job Description
As the Accounts Receivable Specialist at The Westin Calgary Airport, you will play an essential role in supporting the financial operations of our hotel. This on-site position is responsible for ensuring accurate billing, timely collections, and maintaining the integrity of all accounts receivable functions. You will work closely with multiple departments, including Sales, Events, Front Office, and Food & Beverage—to ensure a smooth billing experience for our guests and clients while supporting the overall financial health of the property.
Your responsibilities will include managing guest and group billings, maintaining city and guest ledgers, overseeing the collection process, and supporting month-end close procedures—all in alignment with Marriott International standards and Pomeroy Lodging corporate policies.
Key Responsibilities
As an Accounts Receivable Specialist, you will primarily work during regular business hours, Monday to Friday. Extended hours may occasionally be required during peak periods such as month-end, audits, or other critical deadlines. The role demands a high level of accuracy, strong organizational skills, and the ability to perform effectively in a fast-paced, deadline-oriented environment.
At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
If you are detail-oriented, thrive in a fast-paced environment, and have a passion for numbers and problem-solving—this is the perfect opportunity for you!
Job Description
As the Accounts Receivable Specialist at The Westin Calgary Airport, you will play an essential role in supporting the financial operations of our hotel. This on-site position is responsible for ensuring accurate billing, timely collections, and maintaining the integrity of all accounts receivable functions. You will work closely with multiple departments, including Sales, Events, Front Office, and Food & Beverage—to ensure a smooth billing experience for our guests and clients while supporting the overall financial health of the property.
Your responsibilities will include managing guest and group billings, maintaining city and guest ledgers, overseeing the collection process, and supporting month-end close procedures—all in alignment with Marriott International standards and Pomeroy Lodging corporate policies.
Key Responsibilities
- Accurately process accounts receivable while ensuring timely payment reconciliation, in compliance with hotel financial policies and procedures.
- Partner with Sales and Event Managers to verify contracts, billing details, deposits, pre-payments for group and event business.
- Post all payments, advance deposits, and ensure timely and accurate application to guest and group accounts.
- Attend and participate in pre- and post-conference meetings to ensure billing expectations are met.
- Professionally address all billing inquiries from internal and external parties within 24 hours.
- Monitor and manage the Guest Ledger, Deposit ledger and City Ledger, ensuring timely resolution of discrepancies and proper maintenance of accounts.
- Evaluate group contracts and cancellations to confirm billing and collection of applicable attrition or cancellation fees.
- Prepare AR ageing reports and follow up on overdue accounts in accordance with corporate collection policies.
- Support the Controller with month-end financial reporting, including preparation of reports, posting of daily sales journals, and entry of bank and journal transactions.
- Reconcile designated balance sheet accounts, ensuring accuracy for both audits and monthly financial reports.
- Support year-end audit preparations by compiling required documentation and offering relevant assistance.
- Handle chargebacks, resolve credit card discrepancies, and address third-party billing disputes with professionalism and efficiency.
- Participate in weekly resume meetings and contribute to operational planning.
- Perform other duties as assigned to support the accounting team and hotel operations.
- Previous Accounts Receivable experience an asset, preferably in the hospitality industry.
- Previous Front Desk and/or Food & Beverage experience required.
- Proficiency in Lightspeed PMS, CI/TY, MARSHA, and accounting platforms like sage, Anaplan, or similar systems.
- Strong Microsoft Excel skills and experience using Microsoft Teams and Outlook.
- Post-secondary education required, preferably in Accounting, Finance, or Hospitality.
- Excellent communication skills, both written and verbal.
- Detail-oriented with strong organizational skills and the ability to prioritize and manage time effectively.
- Self-motivated with a proactive approach to problem-solving and a commitment to accuracy.
- Team-oriented with the ability to collaborate across departments.
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days (about 3 months) of continued full-time employment.
- Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
- Pomeroy Stay Travel Program.
- Food and Beverage discounts at the Botanicus Kitchen + Bar.
As an Accounts Receivable Specialist, you will primarily work during regular business hours, Monday to Friday. Extended hours may occasionally be required during peak periods such as month-end, audits, or other critical deadlines. The role demands a high level of accuracy, strong organizational skills, and the ability to perform effectively in a fast-paced, deadline-oriented environment.
At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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