customer service manager - automobiles

Hull Chrysler Dodge Jeep RAM


Date: 5 days ago
City: Gatineau, Quebec
Salary: CA$36.5 - CA$40 per hour
Contract type: Full time
  • Work Term: Permanent
  • Work Language: English or French
  • Hours: 30 to 44 hours per week
  • Education: Bachelor's degree
  • Experience: 3 years to less than 5 years

  • Work setting

  • Automobile dealership

  • Tasks

  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold
  • Determine staffing requirements
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Conduct performance reviews
  • Supervise office and volunteer staff

  • Supervision

  • 5-10 people

  • Computer and technology knowledge

  • Word processing software
  • Database software
  • Project management software
  • Inventory control software
  • Electronic mail
  • Spreadsheet

  • Security and safety

  • Criminal record check
  • Credit check

  • Transportation/travel information

  • Own transportation
  • Own vehicle
  • Willing to travel cross-border
  • Valid driver's licence

  • Work conditions and physical capabilities

  • Work under pressure
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking

  • Personal suitability

  • Adaptability
  • Collaborative
  • Efficiency
  • Goal-oriented
  • Positive attitude
  • Proactive
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Team player
  • Patience
  • Ability to multitask

  • Screening questions

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?

  • Health benefits

  • Health care plan

  • Financial benefits

  • Bonus
  • Commission
  • Group insurance benefits

  • Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Wellness program
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