Team Leader, Benefits Administration

CIBC Mellon


Date: 5 days ago
City: Toronto, Ontario
Contract type: Full time
Responsibilities

  • Delegates and schedules daily work tasks of a team of 3-5 Sr. Administrators/Administrators, monitoring daily workflow and shifting resources/task priorities as needed, ensuring appropriate resources are allocated to meet business needs.
  • Responsible for secondary review of work to ensure accuracy.
  • Motivates and encourages positive communication within the team to ensure daily goals are achieved.
  • In conjunction with the Supervisor and Manager, conducts individual performance reviews, sets individual and team performance objectives and assists management with staff recruitment.
  • Identifies, coordinates and delivers team training and development requirements
  • Act as the first point of escalation for day to day service-based issues/escalations. Escalate to management where required.
  • Oversee applicable workflows to ensure the timely and accurate delivery of standard service levels acting as primary technical product lead/source, providing the team with product knowledge, assistance and support.
  • Collaborates regularly with group management and other internal departments to support the resolution of client enquires, issues and concerns.
  • Reviews team productivity and identifies opportunities for procedural improvements.
  • Establishes account administration procedures for assigned tasks, ensuring senior team members and management remain apprised on non-standard procedures
  • Participates in UAT, and other testing as needed.
  • Ensures compliance with policies, procedures and regulatory requirements.
  • Performs other duties as assigned.

Qualifications

  • University, Community College degree or equivalent training with a concentration in business, finance or accounting
  • Approximately 3 years progressive experience in a related field
  • Knowledge of payroll procedures and legislative requirements
  • Strong communication and time management skills
  • Demonstrated leadership ability

Working Conditions Unique to Job (i.e. Standard Office Environment)

  • Standard office environment
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