National Manager, Patient Experience, Immunology

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.

When choosing your career path, choose to be remarkable.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, vision care, virology, women’s health , and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

We have an opportunity for a Regional Patient Experience Manager in our AbbVie Care for Immunology division. In this role, you will be responsible for managing cross-functional cooperation by coordinating an effective multidisciplinary field team to ensure strategic and tactical alignment between the Patient Experience managers and other field-based and brand team activities.

Responsibilities

• Leverage a strong strategic approach and understanding of the patient journeys, AbbVie Care analytics, access, and reimbursement to ensure the AbbVie Care experience is optimized for patients on our Immunology medications.
• Develop & Implement AbbVie Care regional strategic Immunology patient support program (PSP) plan.
• Build coordinated and cross functional plans involving the AbbVie Care field based teams to target specific opportunities to improve our PSP offerings.
• Work closely with assigned clinics and health care professionals (HCP) in order to adjust program elements as required.
• Foster proactive continued quality improvement and conduct regular reviews with a targeted group of HCPs.
• Identify opportunities and key projects where patient care could be optimized and build and lead the targeted action plans.
• Ensure key projects are properly scoped and managed to meet quality and budget objectives, as well as tied to specified timelines and milestones.
• Lead and execute AbbVie Care cross-functional initiatives or special projects that will enhance patient-focused services and solutions.
• Work in the field and perform occasional calls with physicians and/or office staff or attend ad boards to execute project plans and build strong customer relationships.
• Develop relationships and gain trust quickly with internal and external partners.
• Ensure compliance to all policies and procedures, to IMC and PIPEDA guidelines as well as internal standard operating procedures.
  
  

Qualifications

Requirements

• Bachelor’s degree in Science, or Medical designation is preferred but not required.
• Relevant experience with proven track record of success within biotech/pharma
• Broad business perspective and strong understanding of strategic drivers
• Compile patient and customer insights from data and analytics
• Strong patient support program experience is critical
• Strong understanding of reimbursement & access landscape
• Project management principles and methods
• Expertise in Immunology therapeutic area is critical
  
  

Essential Skills And Abilities

• Lead cross-functional plans with colleagues not under your direct supervision.
• Strong decision-making behaviour and prioritization to ensure efficient use of resources and address critical issues impacting the patient, PSP and brands.
• Work effectively as part of a high-performing team.
• Ability to negotiate projects, resources and timelines
• Deliver high quality customer service & client management to partners of the program.
• Demonstrate political savvy and strong business acumen.
• Advanced knowledge of Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
• Intermediate knowledge of specific databases such as FORCE
  
  

Travel

• Travel nationally for meetings about 30-40% of the time (this can vary depending on projects and needs)
• Available to work outside works hours, on occasion.
  
  

AbbVie s'efforce d'offrir un milieu de travail français à ses employés au Québec. Bien que, dans le cadre de son programme de francisation, AbbVie ait pris toutes les mesures raisonnables pour éviter d'imposer l'exigence suivante, le degré de connaissance de l'anglais et la maîtrise de l'anglais est de niveau avancé, ceci est une exigence essentielle pour le poste de National Manager, Patient Experience, notamment, mais sans s'y limiter, pour les raisons suivantes :

• Bassin d’employés uniquement anglophone à l’extérieur de la province du Québec.
• Client uniquement anglophone à l’extérieur de la province du Québec.
• Région uniquement anglophone à l’extérieur de la province du Québec.
  
  

AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html