UX Design Director

Company: CGL

Department: Digital Customer Experience

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Disruptive technology, emerging trends, and new ways of doing business are redefining the future of insurance, with digital at the heart of it. Our Digital team is made up of experts who put our customers at the centre of what we do, creating engaging experiences that drive business outcomes. We are creative and inventive agile enthusiasts who value transparency and collaboration as we deliver scalable, robust and innovative digital solutions. Join us as we transform our digital platforms and build a visionary experience of seamless and compelling journeys for our clients, advisors and operational teams across Canada.

The UX Design Director contributes to our overall experience strategy and is responsible for providing design and leadership skills that continue to advance our user experience maturity as we put the client at the centre of everything we do. This role, and their team, will be experts in understanding our clients, and will use a mix of creativity, curiosity, and critical thinking to turn those insights into great experiences that delight and engage.

How You Will Create Impact

• Create and maintain partnership with partners and stakeholders at all levels to educate, advocate, understand key business priorities/measures, build culture, and help define our digital experience vision.
• Oversee, and contribute to, UX and UI design activities, ensuring design quality, inclusivity, efficacy, scalability, skill development and support.
• Facilitate or support presentations, workshops, and review sessions of all sizes, from design team critiques to cross-functional ideation and design workshops.
• Learn about our customers through user insights, understanding their needs and behaviours and guiding the team to include research activities and usability testing in their work to create thoughtful and evidence-based recommendations.
• Lead with a mindset of coaching, community, and continual improvement, empowering the team to do the right work at the right time to create cohesive, high value experiences.
• Ensure effective integration of UX content with UX design.
  
  
  

How You Will Succeed

• Support and foster growth and development of our designers and design practice into a thriving centre of excellence.
• Co-create and measure team workload and design processes.
• Help the team develop development goals and evaluate their plan to achieve them.
• Guide work volume and prioritization for the team, monitoring ongoing efficacy and creativity.
• Work collaboratively with team-mates and subject matter experts from multiple disciplines and specialty areas, building and maintaining relationships with team members, stakeholders, and executives.
  
  
  

To Join Our Team

• 7-9 years in UX/UI, product design, or relevant roles with leadership experience.
• Post-secondary education required, with preference for interaction design, HCI, or similar
• Expert level understanding of user-centred design.
• Expert experience with a range of UX tools such as Sketch, Figma, InVision, Adobe Creative Cloud, etc.
• Strong, process-oriented design practice.
• Experience working with corporate branding guidelines and principles.
• Innovative mindset
• Established ability to work in and make UX decisions in agile environments.
• Working understanding of the criteria of accessible design.
• Established knowledge of UX research and usability testing.
• Strong critical thinking and decision-making skills.
  
  
  

What You Need To Know

• Detail-oriented work that requires a high degree of mental concentration for extended periods of time.
• Strict confidentiality with respect to employee’s personal information and other sensitive or proprietary material. 
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• You may travel on occasion.
  
  
  

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.