user support technician

TULIP E-COMMERCE AND LOGISTICS


Date: 6 days ago
City: Mississauga, Ontario
Salary: CA$29 per hour
Contract type: Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week
  • Education:
  • Expérience:

  • Education

  • College/CEGEP

  • Tasks

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Troubleshoot and resolve technical problems

  • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Physically demanding
  • Attention to detail

  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

  • Experience

  • 1 year to less than 2 years

  • Support for persons with disabilities

  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

  • Support for newcomers and refugees

  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

  • Support for youths

  • Provides awareness training to employees to create a welcoming work environment for youth

  • Support for Veterans

  • Provides awareness training to employees to create a welcoming work environment for Veterans

  • Support for Indigenous people

  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

  • Support for mature workers

  • Provides staff with awareness training to create a welcoming work environment for mature workers

  • Supports for visible minorities

  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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